Catering Coordinator

Job Description

Job Description

Principle Responsibilities & Position Purpose:

Coordinate services for clients and in-house guest and provide both administrative and sales support for the department.

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

• Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
• Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases, and complete departmental monthly reports.
• Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
• Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
• May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate.
• Regularly follow-up to ensure set-up requirements meet client needs.
• Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)

OTHER

Due to the industry that we are in a need will occur for each associate to provide “Lateral Service”. Our goal is to ensure that we are maximizing customer satisfaction and as a result there will be times when our associates in the Operations will call upon us for support in order to ensure customer satisfaction occurs. When we are fortunate enough for this to occur, each associate will positively respond unless there is a chance that an opportunity resulting in dissatisfying a guest could occur. If this is the case the leader is to be notified and the level of support that is being requested will be obtained.

Regular attendance in conformance with the standards, which may be established by Trump National Doral - Miami from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort.

SUPPORTIVE FUNCTIONS:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

• On-going staff training using Microsoft Word and Delphi.

• Add new staff to Delphi/Network.

• Network Backup/Restore tape.

• Cancel bookings/change status in Delphi.

• Run daily event reports

• Update Performance Summary Report.

• Data Entry of associate meetings in Delphi.

• Setup/delete and print new booking auto traces in Delphi.

• Event data entry of new bookings into Delphi.

PHYSICAL REQUIREMENTS:

Frequency Key:

Never - 0 hours; Rare - up to 1 hour; Occasional - 1-3 hours; Frequent - 3-6 Hours; Constant - 6-8 hours

Physical Activity Frequency

Sitting Frequent

Walking Frequent

Climbing stairs Rare

Standing Constant

Crouching/Bending/Stooping Frequent

Reaching Frequent

Grasping Constant

Pushing/Pulling Frequent

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smell Never

Taste Never

Lifting/carrying (#50 lbs) Rare

Travel Rare

OTHER DUTIES

Assimilate into Trump National Doral - Miami Culture Foundation through understanding, supporting and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

• Basic mathematical skills.

• Computer literate to create special forms.

• Interpersonal skills to deal with staff.

QUALIFICATION STANDARDS

EDUCATION

High School Diploma.

EXPERIENCE

Three to Five years of administrative experience, experience in events.

LICENSES OR CERTIFICATES

No special licenses required. CPR certification and/or first aid training preferred.

GROOMING

All associates must maintain a neat, clean and well-groomed appearance (specific standards available).

Trump National Doral participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.