Customer Service Representative

Job Description

Job Description

Location: In-Office (ability to commute to Middleton, ID required)
Job Type: Full-Time

Compensation: $17.00 - $20.00 per hour

About Us

We’ve been serving our community for over 30 years, building our reputation on one thing above all else—exceptional customer service. Our team is tight-knit, fast-paced, and committed to doing things the right way for our clients and for each other.

What You’ll Do

• Assist clients with policy questions, changes, and billing inquiries
• Provide prompt, professional, and friendly customer service
• Work closely with agents to support day-to-day operations
• Handle a high volume of calls, emails, text messages, and in-person requests
• Maintain accurate client records and documentation
• Utilize computer systems to document interactions and track resolutions effectively
• Assist with administrative tasks as needed within the office environment

What We’re Looking For*

• An individual who thrives in a fast-paced, high-demand environment
• Ability to type efficiently while managing multiple tasks simultaneously
• Strong communication and problem-solving skills
• Organized individual who is composed under pressure
• Excellent time management
• Team player who values loyalty, consistency, and accountability
• Strong work ethic
• Motivated individual who takes initiative and does not require micromanagement
• Customer service experience preferred (insurance is a plus)

*Insurance license not required to start but must be willing to obtain after hire.

Why Join Us

We are an established agency with 30+ years of stability. We offer a supportive team environment, opportunities for growth, and meaningful work helping people protect what matters most.