Lead Technician (Retina)

Who we are At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together! Position The Technician Lead is responsible for leading the assigned Provider’s clinic/specialty clinic on a day‑to‑day basis and works directly with the Clinical Operations Manager for that site. In this role the Lead Technician will assist one or more specific physician(s) and may be assigned as the Lead Technician of a specific site at any time. Assignment to provider(s)/site as Lead Technician is at the discretion of the site’s Clinical Operations Manager and is subject to change. Key Responsibilities Complete competency in all areas of the Ophthalmic Technician Job Description Coordinate with Patient Services Coordinator and Lead Patient Services Coordinator in the facilitation of clinic administrative support functions Openly support and consistently communicate the mission of the organization and assist with staff training and cross coverage for the clinical department Work up and scribe proficiently in the assigned clinic/specialty Coordinate with PSC on administrative travel needs for assigned provider(s) relative to the satellite clinic to which they will be travelling Meet and maintain work‑up timing benchmarks for clinical efficiency Monitor and adjust the clinic flow to ensure operational efficiency Provide accurate patient education Assist the clinic staff in minor procedures as needed Serve as the patient advocate to ensure optimal patient care Interface with patients and their families to ensure care is consistent with their expectations Serve as a role model to staff by responding positively to change while supporting colleagues throughout the change process; give and welcome feedback Perform as a team leader when assigned, creating a collaborative and respectful team environment and maximizing positive workflow Remain calm in stressful situations and/or when working with a difficult patient Strong interpersonal skills to communicate effectively with patients, families, physicians and staff to facilitate the achievement of high levels of customer service Act as facilitator for site’s Clinical Operations Manager in regards to patient concerns or complaints Promote clinical flow and technologies to on‑site visitors Act as the subject matter expert of Ophthalmology and engage in new technology and current practices to meet the changing needs of the ophthalmic surgical patient Other duties as assigned Candidate Profile Provides exceptional eyecare to diverse clientele, upholding the highest standards of professionalism and skill Cultivates an environment of mutual respect and open communication, fostering a sense of belonging and care among team members Upholds the C.A.R.E. Strategy, delivering unmatched patient care through courtesy and professionalism Embraces continuous learning and growth, actively participating in training programs to stay at the forefront of eyecare advancements Contributes to a culture of Excellence by consistently seeking opportunities for improvement and innovation in eyecare practices Qualifications Must have COA, COT or COMT Knowledge of the clinic’s computerized EHR program required Knowledge of coding and billing in a medical setting Physical Demands Ability to be on your feet for long periods of time Ability to lift up to 25 pounds Ability to raise hands and arms to shoulder level without restriction, pain, or discomfort Ability to perform extended use of phones and computer terminals, as well as diagnostic equipment without pain or discomfort Additional Job Details Works at Denver Eye Surgeons, 13772 Denver West Pkwy, Lakewood, CO 80401 This is a Full‑Time position Compensation $24.00–$30.00 per hour, depending on experience Benefits PTO Accruals Start at 3 Weeks Comprehensive Medical and Dental Insurance Company Pay Optical Allowance Company Pay Routine Eye Care Short Term and Long Term Disability Insurance Educational Allowance Paid Holiday Program 401(k) With Company Match EEOC Statement Panorama Eyecare is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law. #J-18808-Ljbffr