Lead HVAC Installation Technician

Job Title

Primarily responsible for the installation of a variety of residential and light commercial equipment including, air conditioning, ductless mini-splits, heat pumps, furnaces, fan coils, rooftop units, economizers, evaporative coolers and humidifiers.

Essential Job Duties and Responsibilities

• Be on time and alert for assigned shift and work the entire shift as scheduled.
• Responsible for time management of jobs scheduled each day.
• Check in with the client at the beginning and end of each job.
• Obtain client signature prior to completing any work as well as after the work is completed.
• Selling of additional system components and the applications of change orders as needed.
• Turn in checks, or cash at the earliest convenience for processing.
• Respond to all office communications in a timely manner.
• Check in as needed to ensure the install coordinator and/or field supervisor are aware of your status.
• Consult field supervisor or coordinator in times of uncertainty.
• Ability to communicate with customers in a clear, confident manner throughout the entire project so that they are aware of what is going on inside their home/business.
• Ability to adjust your communications to provide the best customer experience possible.
• Ability to create detailed job notes in the customer's account for future reference.
• Ability to both teach and learn by sharing thoughts/experiences with your coworkers in meetings and in one-to-one interaction.
• Ability to work with and mentor apprentices to aid in the growth of their career.
• Willingness to try new ideas and recommend process improvements to your manager with the objective of improving efficiency/effectiveness.
• The ability to maintain a clean and organized workspace both in a customer's property and your company vehicle.
• Maintain a professional and presentable appearance in accordance with company standards, as this role involves regular interaction with clients, customers, or the public.
• Maintain assigned truck, including gas, checking oil levels, and ensuring regular preventative maintenance is performed. Inform fleet manager of any issues that arise with the vehicle in a timely manner. Maintains inventory of parts, supplies, and tools in assigned vehicle needed to perform work. Obtain parts, supplies, and tools from inventory or request ordering from Purchasing.
• Must understand current company policies and abide by such policies.
• Must consider safety one's primary job, both for personal, co-worker and public benefit, and must have general knowledge of safe working practices and of MO-OSHA requirements.