Technical Support

Position requires occasional commute to Atlanta office and occasional travel to asset locations.
This is an entry-level position requiring between 0 and 3 years of experience.
Greenwood Star is seeking an Yardi Support Administrator for its Atlanta office. The ideal candidate
should have a university degree, preferably in Information Systems Management, and have a good
understanding of AI applications. In addition, the candidate should have a strong interest in real estate
and property management, and possess the ability to independently research and solve problems. We
offer competitive pay and benefits as well as opportunity for career advancement.
Summary: Deliver Yardi and general technical support, improve workflow automation, create training
and support documentation, answer helpdesk tickets, troubleshoot software and hardware issues, and
facilitate communicate with external vendors and technical contacts.

Responsibilities:
# Perform activities related to all aspects of Yardi and its connected systems' needs.
# Improve workflow automation, custom report creation, payment processing, maintenance, and
other commonly used modules.
# Answer helpdesk tickets and perform ledger corrections and other data corrections.
# Coordinate with IT, Operations, Finance, and other internal departments regarding the
continued development and improvement of Yardi processes.
# Create user training and support documentation.
# Provide webinar assistance/training to staff.
# Identify and improve inefficiencies throughout the Company's technical systems.
# Assist with overall software maintenance, migration, implementation, and upgrades.
# Routinely audit data to ensure accurate workflows.
# Upkeep the corporate/asset websites, and other marketing pipelines
# Maintain and troubleshoot hardware equipment

Qualifications:
# (Preferred) Hands-on experience with Yardi applications
# (Preferred) 1+ years' technical support experience
# Previous experience in multifamily
# Strong Excel skills
# Demonstrated ability to read, write, and communicate effectively

Benefits:
# Competitive pay

# Medical, Vision, and Dental insurance
# 401K
# PTO
# Company-sponsored incentives
Job Type: Full-time
Salary: Negotiable based on experience