Sales manager

Patient Experience ManagerThe Patient Experience Manager (PEM) is responsible for guiding patients through their full care journey, ensuring a seamless, informed, and empowering experience from onboarding through ongoing treatment. This role plays a critical part in delivering a consistent, high-quality patient experience by combining patient education, program coordination, and relationship management to support long-term engagement and outcomes. The PEM ensures every patient feels confident, supported, and connected throughout their care journey.THE LIMITLESS WAY IN ACTIONExcellence: Deliver a personalized, high-touch experience that exceeds expectationsEmpowerment: Help patients understand their options and feel confident in their decisionsExpertise: Communicate clearly and confidently about treatments and protocolsEfficiency: Ensure smooth transitions, clear next steps, and proactive follow-upEmpathy: Build trust through active listening and supportive communicationPRIMARY RESPONSIBILITIESPatient Journey OwnershipGuide patients through onboarding, treatment progression, and ongoing careEducate patients on treatment options, timelines, and expectationsEnsure patients remain engaged and consistent with their care plansCelebrate patient progress and reinforce long-term successPatient Engagement & CommunicationBuild strong, trust-based relationships with patientsAddress patient questions, concerns, and barriers to adherenceProvide clear, simple, and proactive communication at every stageEnsure patients feel supported, informed, and confident in their careProgram Coordination & SupportManage patient accounts, subscriptions, and documentationCoordinate with clinical and administrative teams to ensure seamless careSupport medication ordering, tracking, and follow-upMonitor patient activity and re-engage as neededClinic & Team CollaborationThis role requires flexibility, adaptability, and a team-first mindset. All team members are expected to support clinic operations and patient needs as they arise, within the scope of their role and licensure.Partner with PRCs and clinical staff to ensure a consistent patient experienceSupport clinic flow when needed to maintain efficiency and patient satisfactionCommunicate effectively across teams to ensure alignment and continuity of careLIMITLESS WAY STAFF EXPECTATIONSAt Limitless, every team member is responsible for the full patient experience—not just their individual role.Take ownership of the patient journey and ensure no gaps in communication or careMaintain professionalism, positivity, and confidence in every interactionCommunicate clearly, set expectations, and follow through consistentlyCollaborate with team members with a shared focus on patient successContribute to clinic performance through engagement, accountability, and teamworkRequirementsQUALIFICATIONSStrong communication and relationship-building skillsHighly organized with attention to detailAbility to manage multiple patients and priorities simultaneouslyProficiency in EMR, CRM systems, and Microsoft OfficePatient-centered mindset with a passion for delivering exceptional experiencesWhat Success Looks Like in This RolePatients feel informed, confident, and supported throughout their care journeyPatients remain engaged and consistent with their treatment plansCommunication is proactive, clear, and builds trust with each interactionBarriers to care are addressed quickly and effectivelyThe patient experience is seamless across handoffs and follow-upThis description is not exhaustive and may be adjusted as business needs evolve.BenefitsCompetitive salaries and benefitsOpportunities for growth and developmentPTO accrualHealth, Vision, and Dental Available with HSA & FSA optionsEmployee appreciation and recognition401K optionLimitless male clothing discountsCompany paid LTD & employee life insuranceEmployee discounts on treatments, supplements and products