Specialist, Product Management

Specialist, Product Management

Job Overview:
Support product operations and enhancement workstreams with a strong focus on data-driven decision making and data governance excellence. Product operations include go-to-market planning, user onboarding, platform maintenance, and continuous improvement of data quality, usability, and insights delivery across the product ecosystem.
Drive data governance initiatives within the product, including defining data quality standards, validation frameworks, and monitoring mechanisms to ensure accuracy, consistency, and reliability of insights delivered to customers.
Leverage SQL and Python to perform data analysis, validate product outputs, troubleshoot data issues, and automate recurring reporting and operational workflows.
Automate and enhance recurring processes using AI agents and intelligent workflows, including feedback collection, usage analysis, reporting, and prioritization pipelines.
Simplify and scale feedback management and reporting processes through AI-based workflows, enabling structured ingestion, categorization, and actioning of user feedback.
Coordinate product discussions on data insights, feedback trends, and product usage metrics across product, engineering, and regional teams to drive aligned decision-making.
Monitor and analyze product performance metrics, data quality KPIs, and usage trends across all stages of the product lifecycle, and recommend data-backed solutions to address gaps or improve performance.
Support global product management efforts by providing analytical and governance-driven inputs into strategic business plans and product roadmaps.
Manage JIRA tickets, including product support requests, data-related issues, and bug resolution, ensuring timely triage and closure.
Coordinate across cross-functional teams (Product, Engineering, Data, Sales, and Regional teams) to drive adoption, data integrity, and continuous product enhancement.
Build strong working relationships with a diverse group of internal and external stakeholders to achieve product goals

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.