Senior Specialist, HR Services

Senior Specialist, HR Services

• People Services is a part of MasterCard’s Global Business Services Center (GBSC) HR shared service center and is responsible for ensuring support in resolving employee’s HR inquiries and supporting HR programs and processes on a global basis.
• The organization has team members in several locations throughout the world to provide superior customer service to our employees and align with time zones and language differences.
• The position for, Specialist, People Services is to respond to HR inquiries, from all employees across a breadth of functional areas, with a high degree of customer satisfaction, expertise, and timeliness.
• Have you supported a global HR operations function responding to and resolving employee inquiries?
• Do you have a continuous process improvement mindset?
• Have you supported an employee population resolving inquiries related to HR policies, processes, programs and systems?
• Do you have a passion for people?
• Are you motivated by solving inquiries with compassion and confidentiality?
• Are you an HR professional with high energy and commitment to responding quickly and accurately?
• Are you excellent with attention to detail and pride yourself on accuracy?
• Do you enjoy working in a fast-paced environment?

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.