Director, Controls

Director, Controls

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Director, Controls will lead the development, operation and continuous improvement of the First Line Controls capability across Real-Time Payments International (RTPI), ensuring a robust, effective and sustainable control environment aligned with the Operational Risk & Controls (ORC) framework.
Role
This role is accountable for strengthening controls governance, testing, monitoring and issue management, providing clear insight into control effectiveness and ensuring material control weaknesses are identified, understood and sustainably addressed.
Working closely with Risk, Product, Engineering, Architecture and Operations, the Director will champion Control by Design and drive greater use of data, automation and AI to deliver more efficient, continuous and forward-looking assurance.
Key Responsibilities
• Controls Strategy & Governance: Lead and continuously improve the Controls capability, ensuring alignment with the ORC framework, effective reporting, appropriate escalation and sustainable remediation of control deficiencies.
• Control Lifecycle Management: Oversee the end-to-end control lifecycle, including control design, ownership, operation, testing, monitoring, reporting and remediation.
• Control Testing & Insight: Lead a risk-based control testing programme that provides clear insight into control effectiveness, material weaknesses and emerging themes.
• Control by Design: Partner with Product, Engineering and Architecture to embed effective, proportionate and testable controls into technology, products and processes from the outset.
• Automation & Continuous Monitoring: Drive greater use of data, engineering telemetry, automation and AI to support continuous, exception-based and forward-looking control testing.
• Issues & Remediation: Ensure control deficiencies are clearly articulated, appropriately tracked and remediated in a sustainable and timely manner.
• Business Partnership: Build strong relationships across Product, Engineering, Operations, Risk and Assurance teams, providing practical advice and constructive challenge to senior stakeholders.
• People Leadership: Lead and develop a high-performing Controls team, building capability, accountability and a culture of continuous improvement.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.