Operations Manager

Operations Manager

The Operations Manager is responsible for the coordination and scheduling of the Jackson Community Center (JCC) and Village Parks. This position reports to the Parks and Recreation Director and hires, trains, supervises, schedules, and evaluates building staff. The Operations Manager serves as the liaison for long-term renters of the Community Center and assists the Director in planning and implementation of recreational programming and special events. Additionally, this role is responsible for clerical, secretarial, financial, and administrative work by answering phones, greeting the public, providing customer assistance, cashiering, data processing and building supply ordering. Role also includes bookkeeping which shall be comprised of daily deposits, registration administration and departmental marketing. This role will work approximately 30 hours per week from 10AM-4:30PM, with a 30 minute unpaid break, Monday through Thursday with occasional Fridays.

Essential Duties & Responsibilities

Other duties or functions may be required from time to time, and thus the information below is not an exhaustive list of responsibilities for this role.

• Responsible for scheduling and coordinating Community Center and Village Parks facilities for programming, rentals, and special events.
• Serves as liaison to contracted users of the Community Center including but not limited to, the Washington County Boys and Girls Club and Kettlebrook Church.
• Maintains rental records and communicates rental schedules and requirements to public works.
• Coordinates the office and custodial/maintenance operations for the Jackson Community Center.
• Maintains safety records and logs for cleaning chemicals and procedures as required.
• Performs janitorial/custodial tasks as needed at the Jackson Community.
• Develops and maintains office forms, files, and procedures for the department.
• Responsible for the layout and printing of bi-annual Activity Guide and all event marketing, coordinates content with Recreation Supervisors and Director.
• Assist with administrative tasks involving seasonal personnel, budgeting, facilities, and program information/registration.
• Works with the Director and Recreation Supervisors in acquiring grants and sponsorships.
• Oversight of Fitness Center operations, memberships, reports, check-ins, renewals, 3rd party reimbursements and reports.
• Responsible for marketing including, but not limited to print and web ads, email blasts and Facebook page updates.
• Works with Village Clerk for updating departmental information on the Village Website.
• Assists in the coordination of special events along with the Recreation Supervisors and Director, including Action in Jackson and multiple Friends of Jackson Parks and Recreation events.
• Maintains a positive, helpful and cohesive partnership between the Parks and Recreation Department and long-term facility rental groups.
• Responds to inquiries from employees, citizens, and others and refer, when necessary, to appropriate persons.
• Serves as treasurer including receipting various payments, posting monies to appropriate accounts and balancing deposits for the Village Treasurer and provides financial reports to the Director.
• Works with the Village Treasurer in preparing weekly batch deposits for the Village accounting system.
• Compose, type, and edit correspondence, reports, memoranda, and other materials required.
• Hires, trains, supervises, schedules, and evaluates front staff including Office Assistant, Custodians and Building Supervisors, and Building Assistants.
• Acts as "substitute" for front desk staff when applicable and necessary.
• Attends conferences, workshops, and meetings to further educate and maintain certifications.

Education and/or Experience Required

Experience working in parks and recreation. Candidates also should demonstrate knowledge of best practices as it applies to accounting, scheduling, bookkeeping, Microsoft Office, Google Docs and social media account management. Bachelor or associate degree in Recreation Management, Business Administration or related field.

Knowledge, Skills & Abilities

Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures; knowledge of accounting principles and practices. Ability to perform daily accounting duties accurately; ability to effectively meet and serve the public; ability to communicate effectively verbally and in writing. The ability to multi-task and use a phone system; a higher level of computer literacy including Microsoft Office, general desktop publishing software; registration and facility registration programs RecDesk; copy machine. The ideal candidate will have basic knowledge of facility maintenance. The ability to handle stressful situations and function well within a fast paced, multi-tasking environment.