Billing Specialist

LocationLane County, ORCompensation$23.5 per hour (USD)**Billing Specialist – HRSN Program**Just Compassion | Lane CountyFull-Time | 40 hours/week | Starting at $23.50 per hour (DOE) | Benefits Included**About Just Compassion**Just Compassion of East Washington County is a community-centered nonprofit dedicated to addressing the needs of unhoused individuals by building relationships and working toward long-term housing stability. We operate with a low-barrier, housing-first approach, ensuring equitable access to services for all individuals.**Position Summary:**We are seeking a Billing Specialist to support coordinating rent and utility payments on behalf of program participants. This role requires strong attention to detail, excellent organizational and communication skills, and a trauma-informed approach to client interactions. The Billing Specialist communicates with individuals primarily by phone and text and works closely with our finance team to ensure timely, accurate disbursement of funds.**Key Responsibilities:*** Process and submit rent, utility, and housing-related payments for HRSN participants in compliance with program requirements* Communicate with participants via phone and text to gather documentation, clarify billing details, and provide payment updates* Track and manage billing timelines, due dates, and supporting documentation for each case* Collaborate closely with the Finance Department to ensure timely delivery of checks and payment verifications* Assist in submitting accurate timecards and billing documentation to Coordinated Care Organizations (CCOs) in a timely manner* Maintain accurate and organized billing records in internal databases and spreadsheets* Identify billing issues, troubleshoot discrepancies, and escalate concerns as needed* Apply trauma-informed communication practices in all interactions with individuals facing housing insecurity* Assist with reporting, audits, and quality assurance as requested**Qualifications:*** 1+ years of experience in billing, finance, property management, or a related administrative role* Strong understanding of trauma-informed care principles and ability to apply them in communication* Proficient in Microsoft Office Suite, especially Excel; experience with billing software or databases a plus* Excellent multitasking, time management, and organizational skills* Strong written and verbal communication skills, especially via phone and text* Experience working with diverse populations, including individuals with lived experience of homelessness or poverty, strongly preferred**Policy & Procedure Adherence*** Stay informed on Just Compassion and County policies, procedures, and program standards.* Uphold best practices in trauma-informed care, cultural competency, and harm reduction.**Physical Requirements*** Ability to walk up and down stairs and stand for extended periods.* Ability to lift up to 20 pounds and assist with light physical tasks (e.g., setting up tables/chairs).* Ability to perform job duties that may involve bending, twisting, or reaching.* Competitive pay and benefits including medical, dental, and paid time off.* Opportunities for professional development, including training in trauma-informed care and housing-first strategies.* A collaborative work environment that values compassion, advocacy, and community impact.* Be part of a growing organization working to create real housing solutions in Washington County and beyond. #J-18808-Ljbffr