TownePlace Suites Front Office Manager

Assist in managing day-to-day hotel operations by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of the hotel and brand in the local community. Act as General Manager in his/her absence.

Details

Assist the Manager in the development, implementation, and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments. Assist the Manager with recording and inputting credit card purchases and petty cash purchases into the Hotel's Google Drive Folder. Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty. Assist in the completion of EOM reports each month by its specified due date. Manage day-to-day operational activities, plan and assign work and establish performance and development goals for team members. Is the direct report for all front desk and shuttle staff and reviews that all checklists are being completed by each employee. Ensure that the schedule does not exceed the allotted payroll budget and that staff time is being managed. Consistently communicate with Management on situations and operational issues that might arise and also ensure that the front desk and housekeeping are always working on the same page. Provide mentoring, coaching, and regular feedback to help manage conflict, improve team member performance, and recognize good performance.