Client Relation Specialist

Job Description

Job Description

Description:

Kept Companies is the largest self-performing commercial cleaning and maintenance company in the nation. With nine leading brands and over 100 locations nationwide servicing industries including restaurant, solar, retail, transportation and supermarket, Kept Companies is the leading provider of commercial fleet washing, retail equipment refurbishing and sales, refrigeration, hood, coil and solar panel cleaning and parking lot services in the nation.

This is a full-time remote role for a Client Relations Specialist at Kept Companies.

Work hours are from 8AM to 1PM Monday thru Thursday with the potential for additional hours as needed. This is a REMOTE position.

Role Description:

• The Client Relations Specialist will be responsible for managing client relationships and ensuring customer satisfaction.
• The day-to-day tasks of the role include providing customer support, communicating with clients, and resolving any issues or concerns that may arise.
• The Client Relations Specialist will work closely with the operations team to coordinate and deliver exceptional service to clients.

Qualifications:

• Strong interpersonal skills and ability to build and maintain client relationships
• Experience in customer satisfaction and customer support
• Excellent communication skills, both verbal and written

Additional qualifications that would be beneficial for this role include:

• Experience in facility maintenance or related industry.
• Knowledge of facility management best practices.
• Ability to work independently and remotely.

Benefits:

• Paid vacation
• Medical & Dental
• Sales based commissions