Telecommunications Specialist Ii - Im Regional Operations

Description Summary:
This position is primarily accountable for PBX telephone systems, telecommunications and voice network installations, repairs and upgrades. Responsibilities include product testing of all telecommunication systems, including operating systems enhancements and equipment upgrades. Planning, evaluating, installing and performing maintenance procedures for telecommunication systems and infrastructure are additional functions. The Enterprise Telecommunications Administrator II is also responsible for delivering high quality, cost effective solutions to all levels of users. This includes support for both the technology and processes. The Enterprise Telecommunications Administrator II supports the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole
Responsibilities:
Actively participate in the planning, installations, support and maintenance of PBX telecommunication systems
Identify issues and concerns and communicate them to the Supervisor
Develop options and recommendations
Oversee the technical and operational training of less experienced staff in voice and telecommunications procedures
Demonstrate significant knowledge of PBX telephone system installation, configuration, and modification including operating system implementations and support
Be able to implement, configure, modify special programming functions such as IVR, and call center
Coordinate the activities related to testing of telecommunications upgrades and enhancements
Work with vendors during product testing to ensure a successful upgrade
Demonstrate strong communication and human relationship skills
Responsible for the documentation and upkeep of telecommunications technical standards and procedures
Contact vendors regarding service issues to receive support information or assistance as instructed by supervisor
Produce and maintain technical documentation on the assigned systems
Produce required department reporting associated with projects and problems assigned
Documentation includes current status and problem documentation summary within the problem management system
With minimal guidance, define boundaries, set priorities, plan and manage multiple projects
With guidance, develop detailed project schedules for all assigned projects, mapping dates and resources to tasks
Monitor progress and resolve approved deviations from plan
Maintain and demonstrate good teamwork on assigned projects through actions and job performance
Provide effective Customer Service by being courteous, polite and friendly toward others at all times
Acknowledge customers immediately in order to determine need and help the customer resolve issue or request
Participate in departmental programs that promote and deliver exceptional customer service
Perform other duties and special projects as assigned by the Regional Operations Manager
Requirements:
High School Diploma
Work Schedule:
5 Days - 8 Hours
Work Type:
Full Time