Patient Services Representative

Please note: To ensure a fair and efficient hiring process, and to avoid disrupting clinic operations, we kindly ask that candidates do not contact the clinic directly regarding this position or their application. All applications are reviewed as they are received. If selected to move forward, you will be contacted via email. Please be sure to monitor your inbox and spam/junk folders for any updates. Who We Are: Symetria Recovery is the #1 outpatient rehab in Illinois and Texas. It started with three simple, yet game-changing core beliefs: Addiction is a disease; co-occurring mental health conditions should be addressed, and patients deserve respect, not judgement. Symetria Recovery provides comprehensive substance abuse treatment with a focus on Medication-Assisted Treatment (MAT) in a welcoming outpatient setting. Unlimited clinical services are available to our patients under our bundled-service delivery model. Key services delivered through our Opioid Treatment Program (OTP) licensure include MAT, medically monitored psychiatric care, individual therapy, group therapy (IOP), 6-day-per-week nursing care, and ongoing aftercare. Most of our patients being provided medication receive Buprenorphine products, but they can also receive Methadone, and any other FDA-approved medication for addiction. What You Will Do: Greets patients and visitors in person and by telephone; answers and appropriately refers inquiries. Enhances patient satisfaction, provider efficiency, and treatment room utilization by scheduling appointments in person or over the phone. Maintains timely patient flow by notifying providers of arrivals, monitoring service delivery against schedules, and reminding providers of delays. Provides comfort to patients by anticipating needs, addressing questions, and maintaining a welcoming reception area. Ensures accessibility of treatment information by accurately filing and retrieving patient records. Maintains patient accounts by collecting, recording, and updating personal and financial information at each visit. Supports revenue cycle by recording and updating financial data, processing charges, collecting payments, managing credit, and filing/expediting third-party claims. Oversees office supplies and equipment by monitoring inventory, anticipating needs, placing and expediting orders, and verifying receipt of goods and services. Completes census reports and assists with urine screen collection and documentation. Assists patients in distress in accordance with established office policies and procedures. Protects patient rights by safeguarding the confidentiality of personal, medical, and financial information. Supports clinic operations by adhering to policies and procedures and reporting process improvement needs. Performs other duties as assigned. Who You Are: Strong verbal and written communication skills. Proficient in Microsoft Office Suite. General knowledge of computer systems, printing, scanning, faxing, and other office technology. Experience with Electronic Medical Records (EMR) systems preferred; Kipu experience strongly desired. Prior medical office experience preferred. Knowledge of insurance benefits, HIPAA, CFR42, scheduling, and related regulations/procedures. Must be able to work assigned hours: Monday–Friday, 6:00 AM–2:00 PM, and alternating Saturday mornings from 7:00 AM–9:00 AM. Benefits Available to You: Medical, dental, and vision insurance for you and your family 401(k) with company match Life insurance Pet insurance CEU reimbursement and paid time for continuing education Licensure fee reimbursement Paid vacation and sick time Closed and paid major holidays Compensation for this position is based on market analysis and will be determined by additional factors such as location/state, skills, years of experience, relevant credentials, and education. The posted compensation range for this role is $18.00-$20.50 per hour. We are committed to offering a competitive compensation and benefits package that reflects all the factors previously outlined in conjunction with current market trends. Come join a team that believes in and has a passion for providing personalized care to each individual that is a part of Symetria Recovery!