Front Office Clerk

BASIC FUNCTIONUnder the direction of the Clinic Manager, the position of Front Office Associate plays a crucial role by serving as the first point of contact for patients and visitors by managing the front desk and related activities ensuring a positive experience for patients from the initial contact with the facility until the patient complete their services.PRIMARY RESPONSIBILITIES AND DUTIESScheduling Appointments:Coordinate and schedule patient appointments, either in person, over the phone, or through electronic systemsArrange appointments for new and returning patients, ensuring proper allocation of time and resources through the scheduling processesGreeting and Check-In:Welcome patients and visitors as the first point of contact using appropriate organizational techniques and high level of customer service (e.g., AIDET)Check patients in for appointments either in person or through electronic systemsVerify their personal information, such as but not limited to address and phone number, and update any necessary recordsProvide necessary forms or paperwork for completion – either hard copy or electronicPatient Registration and Financial Information:Ensure patient’s registration is current (signed within the last two years) and update if necessaryObtain and record necessary insurance information accuratelyVerify patients' insurance coverage, including eligibility, and pre- authorization requirementsVerify, engage, and collect co-payments, deductibles, past balances due from patients for healthcare servicesPrepare accurate daily point of service collection reports and maintain accurate cash drawerScreen and educate patients/clients, when needed, on services available and program eligibility/funding sources for which they may be eligible for and offer potentially eligible patients/clients an eligibility appointment.Administrative Responsibilities:Answer phones, properly document messages, process medical release of information, and provide information to patients as neededCommunicate and respond to patients and their families for non-clinical healthcare needs and concerns including appointment call reminders and other follow-up items as neededOrder and maintain office supplies and other equipment as needed in the front desk areaProcess computer generated faxes as neededProcess all medical release of information requests - uploading requests into EMR (Electronic Medical Record) system and faxing documents to requestor through EMR if applicable.Communication and Interpersonal Responsibilities:Effective verbal and written communication with patients and healthcare professionalsActive listening and empathy when interacting with patients, families, and guestsMaintaining patient confidentiality and privacy in accordance with HIPAA (Health Insurance Portability and Accountability) guidelinesCollaborating with the healthcare team, both internal and external stakeholdersPerforms other duties as assignedEffectively carries out tasks and responsibilities beyond core job duties and primary role. The additional duties may vary from time to time and encompass a wide range of activities that contribute to the overall success of the organization (floating, schedule variations, assisting co-workers, patients, visitors, customers, leaders, and other stakeholders in support of the organization.)MISSION, VISION, AND VALUESEmpathy - Demonstrates a high level of empathy, respect, and understanding of diversity in the workplace by treating all patients, guests and colleagues with dignity, courtesy, and inclusivity, and by actively seeking to learn from different perspectives and experiences.Excellence - Consistently upholds high ethical and safety standards and demonstrates unwavering integrity in all work-related activities. Strives for excellence in job performance.Enjoyment - Displays enjoyment (gratitude), a commitment to learning, and professionalism by actively seeking feedback, accepting constructive criticism, and demonstrating a willingness to grow and improve in their job role.Commitment to Patient/Customer Service - Exhibits exceptional patient/customer service skills, consistently providing professional support. Demonstrates effective communication skills, actively listening to patients/customers, and respondingpromptly to inquiries and concerns. Handles challenging situations with tact and diplomacy, ensuring timely resolution of problems and fostering positive patient/customer experiencesCULTUREGratitude - Displays a positive and appreciative mindset and supports happiness and well-being in self and others.Collaborative Team - Demonstrates flexibility, enthusiasm, and willingness to cooperate while working with others in an inter-professional team to support organizational activities. Identifies and supports opportunities for professional development of team members.Quality Improvement - Collaborates with team to drive continuous improvement initiatives to enhance quality standards, processes, and outcomes.Accountability - Ensures consistent adherence to regulatory guidelines and HealthPoint policies and procedures. Takes accountability for mistakes and errors.QUALIFICATIONS:GENERAL PROFESSIONAL DEVELOPMENTFunctions effectively in response to workflow or ongoing direction by supervisors and managersUnderstands and functions in a customer first service capacitySelf-motivatedStrong initiative- looking for ways to assist the provider without being promptedKnowledge of maintaining information in an EHR (Electronic Health Record)Ability to multi-task and work cooperatively with othersPossesses a basic level of computational and computer skills and mathematical knowledge typically acquired through completion of a high school program or General Educational Development (GED) certificate.PROFESSIONAL/TECHNICAL KNOWLEDGE, SKILLS & ABILITIESMust possess a high school diploma or General Educational Development (GED) certificate.Required: 1-3 months of related experiencePreferred: 3-6 months of related experienceLICENSES & CERTIFICATIONSRequired: Valid state Driver’s LicensePreferred: Automobile insurance with reliable transportationTECHNICAL SKILLSDemonstrates necessary proficiency with healthcare electronic clinical systems, including EHR and scheduling systems, in use at the health center.Basic typing skillsGeneral knowledge of Microsoft Office suite and other general office softwareProficient with typical office equipment: Computer, Copier, telephone, Fax, creditcard machine, scannerCOMMUNICATIONS SKILLSPossesses a basic level of written and verbal communications skills typically acquired through completion of a high school program or General Educational Development (GED) certificate.Preferred: Bilingual skills in English and Spanish language #J-18808-Ljbffr