Admin Assistant

Business Process Analyst

Location: Denver, CO, Chicago, IL or Washington. DC (Onsite 5 days a week - REQUIRED)

Contract length: 12 months (Possibility for extension)


Rate: $66/hour


Role Overview

This role is for a highly analytical professional with problem-solving skills, attention to detail, and an interest in continuous improvement. The Process Design Analyst will contribute to initiatives that improve operational efficiency, strengthen controls, enhance user experience, and support the delivery of cybersecurity technology solutions across the organization. As a Process Design Analyst, you will support process improvement and operational transformation initiatives. Working with senior process design consultants and business stakeholders, you will help document current-state processes, analyze operational data, identify improvement opportunities, and develop process artifacts that support more effective, consistent, and scalable ways of working.

Key Responsibilities

• Create and maintain process maps, detailed work instructions, and other process documentation.
• Gather and analyze qualitative and quantitative data to identify trends, bottlenecks, risks, and improvement opportunities.
• Support process improvement initiatives by documenting current-state and future-state workflows.
• Conduct stakeholder interviews, workshops, and discovery sessions to collect requirements and understand business challenges.
• Assist in root cause analysis and problem-solving activities using structured quality methodologies and continuous improvement techniques.
• Develop dashboards, metrics, and reporting to measure process performance and support data-driven decision making.
• Support change implementation activities, including communication materials, training documentation, and adoption tracking.
• Partner with cross-functional teams to ensure process improvements align with business objectives, operational controls, and delivery priorities.
• Contribute to a culture of continuous improvement by identifying opportunities to simplify work, improve consistency, and increase operational effectiveness.

Required Qualifications

Experience:

• Experience in process improvement, operational excellence, business analysis, project support, or related disciplines.
• Analytical and problem-solving skills with the ability to organize and interpret data.
• Experience creating process maps, workflows, visual documentation, and business process artifacts.
• Ability to gather requirements and translate information into clear, actionable deliverables.
• Ability to manage multiple workstreams and adapt in a fast-paced environment.

Technical Skills:

• Proficiency with Microsoft Office tools, including Excel, PowerPoint, Teams, and Visio or other process modeling tools.
• Written and verbal communication skills with attention to detail.
• Relationship-building and people skills; must be a team player and a good listener.

Preferred Qualifications

• Experience with Horizon JIRA/Confluence is preferred.
• Knowledge of Lean, Six Sigma, Agile, or quality methodologies is preferred (certifications ideal).
• Experience supporting technology, information security, risk, compliance, or operational functions is preferred.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or View phone number on click.appcast.io. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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