Account Retention Specialists - Collections & Customer Solutions

Description: 4x Best Places to Work in PA (2022-2025) ¡Ahora contratando! Se habla español Looking for more than just a job? At Majik, you'll build real relationships, earn bonuses, and grow your career. No rent-to-own experience? No problem — we train you. "I enjoy working at Majik because I get to help people solve problems every single day, turning challenging issues into solutions that make a real difference" - Donae Who We Are We Serve Others We Do What It Takes We Own It We're passionate about helping employees grow and delivering great customer experiences! Pay + Perks * Earn up to $18/hour + Monthly Bonus Potential * 3 Weeks PTO + Paid Holidays * 401(k) with Company Match (up to 6%) * Low-cost Medical, Dental, Vision * Employee Discounts + Loyalty Rewards * Career Advancement Opportunities (we promote from within) * Weekly Pay * Reimbursement Toward Home & Vehicle Purchase (after 1 year) * Bilingual candidates may earn additional pay * ...and so much more! What You'll Do * Own customer accounts and work proactively to keep them current * Analyze account activity and determine appropriate solutions * Communicate with customers, references, and landlords * Collect and process payments accurately (in-store and field) * Maintain accurate documentation and account records * Manage field visits professionally and efficiently * Resolve customer concerns while protecting company standards * Meet and exceed performance goals related to collections and retention Requirements: What We're Looking For * High school diploma or GED * 1+ year of experience in collections, retail, or customer-focused roles preferred * Strong communication and conflict resolution skills * Highly organized with attention to detail * Self-motivated, accountable, and results-driven * Comfortable using systems to manage accounts * Valid driver's license with insurable driving record * Willingness to travel locally for customer visits * Ability to lift up to 25 lbs (with assistance for heavier items) Schedule Full-time (40 hours/week), 5-day workweek Monday-Friday: 10am-7pm, Saturday: 10am-6pm (required), Sunday: Closed Schedules may vary based on business needs Additional Information Blue Ocean Brands does not conduct routine pre-employment drug testing but may require testing in cases such as reasonable suspicion, workplace accidents, or as required by law. Compensation details: 16-18 Hourly Wage PI97e1966d5f3a-29400-40226841