Quality Manager

Quality Manager Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world. Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia. Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.

JOB SUMMARY

This position is responsible for the quality assurance and project initiatives of the day-to-day operation focusing on Strategic Accounts. The Quality Manager ensures proper procedures are being documented, followed, and updated as needed through the project management methodologies. The candidate is responsible for all projects related to efficiency, operation and compliance regarding strategic accounts. The candidate is expected to initiate, influence, and lead specific initiatives regarding quality and process improvement. This role will work directly and indirectly with various teams servicing different functions within the customs process.

KEY DUTIES & RESPONSIBILITIES

Ensure business projects and procedures are executed effectively and efficiently – on time and within budget Oversee projects and develop and maintain project management methodologies, standards, and tools Oversee procedure qualities by reviewing and ensuring that processes are running efficiently and address inefficiencies within processes and procedures. Influence and lead internal and teams, interface with all key functions/teams within Livingston Leadership, and engage with the system teams in order to deploy best practices and standardization on procedures Define, communicate, and execute the vision and strategies for effective implementation of projects within organization. Document inefficiency within procedures that are impacting production quality and execute plans for improvements. Track and monitor department projects related to process improvement, efficiencies, and procedural changes that will impact teams and are completed in timely manner. Schedule and balance team activities to meet deadlines for deliverables and meetings Provide periodic review of procedures and team performance using both formal and informal mechanisms; mentor team members in best practices and provide skill development Support management with related quality issues that require project initiation for process improvement and development. Provide detailed and executive level status reports and updates to leadership regarding projects and quality findings Entry audit as needed Deliver engaging, informative, and well-organized presentations Lead and manage indirect team members within organization. Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others Perform other related duties as assigned by management Adhere to established company policies and procedure.

KNOWLEDGE & SKILLS

To perform this job successfully, the person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable a person with disabilities to perform the essential functions. Understanding of customs import process (Operations, CBP, & Standard Operating Procedures) Understanding of Partner Government Agencies Understanding of customs & logistics procedures in relation to Ocean, Air, Rail, and Truck models. Excellent attention to detail. Understanding of customs import audit procedures. Ability to manage multiple support teams with projects, meet assigned deadlines, interface with different personnel & teams. Effective questioning & fact-finding skills in order to determine essential requirements & information. Exceptional interpersonal, communication and presentation skills with the ability to present to all levels in the organization including executive leadership and employees. Ability to critically evaluate information from multiple sources, reconcile conflicts, decompose high level information into details and abstract low-level information to a more general understanding. Understanding and effective use of project management skills & concepts. Ability to work as a team player with operations, stakeholders, and peers to establish goals, objectives, and action plans. Excellent leadership capabilities, strong judgment, and the ability to work effectively with and influence clients, team members, management, and external groups. Excellent knowledge of continuous improvement and quality management. The ability to lead change and achieve goals through collaboration, service excellence, influence, and partnership. Effective feedback and coaching skills, in persona and virtual environment. Highly effective decision-making and judgment with a sense of urgency and a proactive approach. Proven analytical and strategic abilities.

WORK EXPERIENCE – MINIMUM REQUIRED

5 years of related experienceEDUCATION Preferred: Bachelors Degree or equivalentCERTIFICATIONS DESCRIPTION

COMPETENCIES

AccountabilityAgilityBusiness Acumen and Straight TalkCustomer First FocusInclusion and CollaborationLeading and Developing At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive. Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support. We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors. Base salary is one component of our total rewards package which also includes incentive opportunities, benefits, and professional development. Salary ranges are established by location and reflect relevant factors such as skills, experience, and market conditions. The good-faith salary range for this position is $71,875 - $111,000 USD. Actual compensation will be determined based on these factors and may vary accordingly. Diversity, Equity, and Inclusion at Livingston We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives. Inclusiveness makes us stronger and better at what we do. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate. Accommodations are available for applicants and employees with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please advise when submitting your application. Job Type: Full Time Location: HomeOffice Texas