Engagement Manager

SUMMARY

Seeking a client-focused Engagement Manager to oversee the rollout and adoption of advanced pharmaceutical data and reporting solutions. This position combines consultative client support, project delivery, stakeholder coordination, and change management to guide successful transitions.

RESPONSIBILITIES

• Lead client onboarding and migration initiatives for national, regional, and emerging patient-level data solutions.
• Develop and execute transition plans, monitor deliverables, and close outstanding implementation items.
• Build strong relationships with pharmaceutical clients, communicate progress, and guide stakeholders through changes to data and reporting processes.
• Coordinate with commercial, product, project delivery, client service, data operations, and technology teams to maintain implementation readiness.
• Investigate challenging data-related concerns, escalate technical issues appropriately, and coordinate effective resolutions.
• Advise clients and internal partners on data usage, solution adoption, transition strategy, and operational improvements.
• Identify obstacles to change, align cross-functional stakeholders, and help clients adapt to new workflows.
• Refine transition procedures and maintain clear documentation of milestones, recurring activities, and lessons learned.

QUALIFICATIONS

• Bachelor’s degree or comparable professional experience.
• Approximately 5–8 years in client delivery, consulting, pharmaceutical commercial operations, project or change management, account management, or a related discipline.
• Working knowledge of national or subnational pharmaceutical data offerings, commercial data products, or pharmaceutical reporting.
• Experience supporting large, mid-sized, or emerging biopharmaceutical clients with multiple decision-makers.
• Strong analytical judgment, client-facing communication, organizational skills, and ability to navigate complex data and business processes.
• Comfortable managing competing priorities and working with diverse teams in a matrixed organization.
• Adaptable, commercially minded, and able to learn new solutions quickly.
• Willingness to travel to client locations when necessary.
• Familiarity with Excel, PowerPoint, Smartsheet, and data visualization tools preferred.

BENEFITS

• Opportunity to work closely with pharmaceutical and biotechnology clients on evolving data solutions.
• Broaden expertise in client consulting, data-driven commercial operations, and change management.
• Collaborate with multidisciplinary teams across business, product, and technology functions.
• Build lasting client relationships while helping shape smoother implementation processes and better user experiences.