Administrative Assistant- ABLE House

• Submit and track authorizations for all new admissions and continued stay services within required MCO timeframes.
• Assist clients with completing HRA paperwork.
• Perform monthly eligibility and benefits verification.
• Provide additional billing and authorization support as needed to ensure timely reimbursement.
• Enter client demographic and insurance information into the Electronic Health Record (EHR).
• Maintain organized intake files (digital and paper) and track missing documentation.
• Prepare correspondence, reports, and documents (Administrative Reports, U.R. and Q.I. reports).
• Update Quest and enter clients’ HMO information when needed.
• Maintain the Disposition of Non-Acceptance Log Book and Equipment Inventory Log Book.
• Maintain HRA RTP reports and ensure proper filing of all submitted HRA applications and related correspondence.
• Maintain OASAS Client Data Systems (PAS 45, PAS 48, PAS 44) and HRA S.T.A.R.S system.
• Answer phones, greet visitors, and provide general front desk coverage when needed.
• Prepare and organize documents, correspondence, and daily reports.
• Maintain office supplies and assist with general operational tasks.
• Protect client confidentiality and comply with HIPAA regulations and agency policies.

Perform other duties as assigned by the Program Director.

Education and/or Work Experience Requirements:

• High School Diploma required; Associate’s Degree preferred.
• Minimum 1–2 years of intake, administrative, or healthcare office experience.
• Experience in behavioral health, substance use treatment, or medical billing preferred.
• Strong computer and data-entry skills; familiarity with EHR systems a plus.
• Excellent communication and customer service skills.
• Ability to multitask while maintaining accuracy.

Knowledge of Medicaid and Managed Care billing beneficial (training available).