Technical Solutions Engineer

About Dragonfly

Dragonfly is a modern in-memory data store that’s transforming the landscape of high-performance data infrastructures. We’ve built a drop-in replacement for legacy in-memory data stores that delivers 25x better performance at 80% cost savings . As we expand into the enterprise space, we are looking for a versatile Technical Solutions Engineer to help us win the trust and technical approval of large-scale customers while contributing to our technical marketing efforts.

About the Role

The Technical Solutions Engineer will play a pivotal role in helping Dragonfly secure and support larger customers with complex needs. You’ll be the bridge between our technology and their engineering teams, ensuring they understand, trust, and can successfully deploy Dragonfly. In addition, you’ll help amplify Dragonfly’s impact by creating technical content to educate and empower future customers.

Key Responsibilities

Customer-Facing Technical Solutioning

• Serve as the primary technical point of contact for large customers during pre-sales and onboarding.
• Lead Proof-of-Concepts (POCs) and assist with data migrations to Dragonfly.
• Answer technical questions and collaborate with customer engineering teams to address concerns and provide solutions.
• Advocate for technical approval by demonstrating the value and reliability of Dragonfly in customer environments.

Technical Content Creation

• Write high-quality technical guides, blog posts, and white papers to educate users.
• Develop and deliver webinars, conference talks, and workshops to promote Dragonfly.
• Produce content that highlights best practices for deploying, optimizing, and scaling with Dragonfly.

Cross-Functional Collaboration

• Work closely with the product and engineering teams to communicate customer feedback and inform feature development.
• Partner with sales and marketing teams to refine technical messaging and go-to-market strategy.

Ideal Candidate Profile

Technical Expertise

• Strong understanding of the big three cloud platforms (AWS, Azure, GCP).
• Expertise in modern data infrastructure, with the ability to discuss database setups and their impact on application performance, reliability, and cost.
• Hands‑on experience with in‑memory data store technologies, and/or distributed systems.
• Proficiency in infrastructure management systems such as Docker and Terraform is a plus.

Customer Engagement Skills

• Proven experience working with customers in a pre‑sales, solutions engineering, or technical support capacity.
• Deep customer empathy and a passion for solving customer problems.
• Ability to simplify complex technical concepts for diverse audiences, from engineers to decision‑makers.

Content Creation and Storytelling

• Strong storytelling ability and a love for producing content that is valuable to the customer.
• Track record of creating compelling technical content, such as blog posts, guides, white papers, or conference talks.
• Excellent written and verbal communication skills.

Entrepreneurial Mindset

• Comfortable wearing multiple hats in a fast‑paced startup environment.
• Passion for contributing to both customer success and company growth.

What We Offer

• The opportunity to shape the future of a groundbreaking product disrupting the database market.
• A collaborative, innovative, and flexible work environment (we are a team distributed all over the world).
• Competitive salary, benefits, and equity.
• An annual offsite at a luxury hotel where we all go and have fun with the rest of the team.

Join us on our mission to redefine high-performance data stores and help our customers unlock the full potential of Dragonfly!