Patient Relations Representative, Harborview

No Telework Seattle, WA Full time

REQ-0000137005

Job Description Harborview Medical Center’s Patient Relations department has an outstanding opportunity for a Patient Relations Representative.

WORK SCHEDULE 100% FTE

Day Shift POSITION HIGHLIGHTS Serve as a key liaison between patients, families, and the healthcare team to ensure a positive patient experience Patient Relations Representative plays a crucial role in upholding patient rights, supporting service recovery efforts, and identifying opportunities for process improvement PRIMARY JOB RESPONSIBILITIES Act as the primary point of contact for patient and family concerns, grievances, and compliments Provide timely and empathetic responses to patient inquiries, ensuring concerns are addressed and resolved appropriately Collaborate with healthcare providers, nursing staff, and administrators to facilitate communication and resolve patient issues effectively in accordance with regulatory guidelines Educate patients and families on their rights and responsibilities, as well as hospital policies and procedures Document and track patient complaints, grievances, and resolutions in accordance with hospital policies and regulatory requirements Assist in service recovery by facilitating resolutions that align with hospital policies while enhancing the patient’s experience Collaborate with leadership to implement quality and process improvement initiatives regarding the patient experience Participate in training sessions and programs aimed at improving patient satisfaction and service excellence Ensure compliance with regulatory guidelines, such as HIPAA and patient confidentiality standards REQUIREMENTS Bachelor’s degree in healthcare administration, social work, communications, or a related field, graduate degree preferred Minimum of 1-3 years of experience of customer service, patient relations, healthcare administration, or a related field #J-18808-Ljbffr University of Washington