Solution Architect

Role Description

We are seeking an experienced Solution Architect with over 10 years of expertise in Field Service Management tools and a strong background in the utilities and energy industries. The successful candidate will lead the design and implementation of the FSM solution, ensuring they meet client requirements and industry best practices. This role will also be responsible for building and mentoring a high-performing team to deliver exceptional service to our clients.

Key Responsibilities

• Solution Design and Architecture:
  • Lead the design of comprehensive FSM solutions tailored to the specific needs of clients in the utilities and energy sectors.
  • Develop detailed architectural blueprints that outline system integrations, data flows, and technical specifications.
  • Ensure solutions are scalable, secure, and aligned with industry standards and best practices.
• Technical Leadership:
  • Provide technical guidance and oversight during the implementation of FSM solutions, ensuring adherence to architectural designs and project timelines.
  • Collaborate with cross-functional teams, including developers, project managers, and business analysts, to ensure cohesive and efficient project delivery.
  • Stay abreast of emerging technologies and industry trends to inform solution design and implementation strategies.
• Client Engagement:
  • Engage with clients to understand their business processes, requirements, and challenges.
  • Translate client needs into functional and technical requirements, ensuring clear communication and alignment throughout the project lifecycle.
  • Present architectural solutions and design decisions to clients, articulating the benefits and rationale behind chosen approaches.
• Team Building and Mentorship:
  • Recruit, mentor, and develop a team of technical professionals, fostering a culture of continuous learning and excellence.
  • Define team roles, responsibilities, and performance expectations to ensure clarity and accountability.
  • Provide ongoing training and development opportunities to enhance team capabilities and knowledge of FSM solutions.
• Quality Assurance and Continuous Improvement:
  • Establish and enforce best practices for solution design, coding standards, and system integrations.
  • Conduct regular code and design reviews to ensure quality and adherence to architectural standards.
  • Identify opportunities for process improvements and implement solutions to enhance efficiency and effectiveness in solution delivery.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Advanced degree (MBA or Master’s) is preferred.

Requirements

• Minimum of 10 years of experience in implementing Field Service Management or similar solutions, with a significant focus on the utilities and energy industries required.
• Proven track record of leading complex FSM implementations, and integrating with existing technology stack (ERP, CRM, CIS, BI, Datawarehouse, etc.).
• Experience with development of Web-based business applications, using some of the following: XML, JSON, HTML 5, Angular JS, etc.
• Experience with cloud-based FSM platforms (Salesforce Field Service, Oracle Field Service, ServiceNow FSM, Click).
• Familiarity with cloud architectures (AWS, Azure, GCP).
• Experience with planning, designing, and developing integration solutions to integrate with enterprise systems using SOAP & REST web services.
• Experience working in Agile or hybrid delivery models, including backlog management and iterative solution delivery.
• Strong understanding of utility operations, asset management, and regulatory compliance.
• Demonstrated experience in team building and leadership, with the ability to inspire and develop talent.
• Excellent project management skills, including proficiency in project planning, execution, and risk management.
• Exceptional communication and interpersonal skills, with the ability to effectively engage clients and stakeholders at all levels.
• Technical proficiency in FSM software platforms, system integration, and data analytics.
• Ability to travel to client site (domestic and/or international) as required and defined per project requirements.

Preferred Skills

• Consulting background with experience in client-facing roles delivering high-impact programs.
• Familiarity with GIS integration and mobile workforce management solutions.
• Knowledge of emerging technologies such as IoT, AI, and Machine Learning as they apply to Field Service Management.
• Professional certifications in solution architecture or relevant technical areas.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance (STD/LTD)
• Flexible Spending Account
• Health Savings Account
• Basic Life/AD&D
• 401(k) plan
• Paid Time Off
• Company Holidays
• Leave of Absence
• Remote work and Flexible Work Schedules (for qualified positions)
• Employee Referral Program
• Professional Development
• Charitable Contribution Match