Head of Customer Support
Pulse Games
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day.
We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player’s voice and make sure their perspective informs both product and operational decisions
What We're Looking For
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support tools
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United States
We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Head of Customer Support in Atlanta, GA vacancy
$193k - $261k
...Overview We are seeking a dynamic and strategic leader to serve as Head of High Value Partner (HVP) Accountant Support, a pivotal role within our Accountant Customer Success organization. This leader will own the end-to-end experience for our most strategic accounting...SuggestedLocal areaIntuit
Atlanta, GA3 days ago- 04th May, 2026 SUMMARY Reporting into the VP of Customer Care, this leader will provide excellent customer care for systems and processes... ...customer subscription services for IT or Telematics. Provide support to dealers and customers through the management of the...SuggestedWork experience placementWork at office
Jordan Sitter Associates
Atlanta, GA5 days ago $146.1k - $219.1k
...Envista Holdings Corporation is looking for a Director, Support Services for DEXIS in Atlanta, GA. This role focuses on driving operational excellence and growth through strategic initiatives and customer experience projects. Candidates should have strong leadership skills...SuggestedEnvista Holdings Corporation
Atlanta, GA2 days ago$103k - $130k
...Manager of Operations Support - APS Mobilizations ABM Performance Solutions (APS) is ABM's self-delivered operational platform which incorporates all of ABM's offerings into one consolidated service model. Specifically, APS is our multi-service performance model structured...SuggestedContract workApprenticeshipFor subcontractorLocal areaABM Industries
Atlanta, GA12 hours ago- ...Support Manager Do you want to be part of an organization where you are valued, and your ideas and opinions have an impact? Join the... ...products through contracted independent agents and directly to customers. Our team succeeds through diversity of thought, experiences...SuggestedWork at officeLocal areaRemote work
AssuranceAmerica
Atlanta, GA13 hours ago $73.1k - $117k
...industry-leading technologies including vSAN, NSX, and Aria, Broadcom customers receive the scale and agility of a public cloud with the... ...products, marketing, partners, professional services, and global support services, focuses on what can be best for the largest...Full timeWork at officeLocal areaRemote workWorldwideBroadcom Corporation
Atlanta, GA3 days ago$140k - $160k
...Support Account Manager (SAM) Or Senior Support Account Manager (Sr. SAM) Saviynt's AI-powered identity platform manages and governs... ...an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational...Saviynt
Atlanta, GA13 hours ago$145k - $167k
...Description The Enterprise Workplace Support Manager serves as the management level interface to internal customers and peer groups across the Technology Organization. They are responsible for managing internal customer relationships to ensure the Technology Organization...Permanent employmentTemporary workTEKsystems
Atlanta, GA3 days ago- ...Creating a new way to deliver starts with people who want to make a difference. We know your time is valuable and so are our customers. Build with empathy. Ask thoughtful questions. And imagine a better future. We don't settle for good enough. We're curious, compassionate...Remote work
ZipLine
Atlanta, GA6 hours ago - ...Job Title This position is responsible for providing effective and efficient support to customers, team members, business partners, and field operations through proactive communication around appointment statuses. This role will be expected to provide excellent...Work experience placementWork at officeMonday to FridayFlexible hoursShift workNight shiftRotating shiftWeekend work
Work For Warriors Georgia
Atlanta, GA3 days ago - ...Position Purpose:The Product Support Manager is responsible for handling and resolving problem escalations, engaging as a Subject Matter... ...help run IT Support business (daily, weekly, monthly metrics; customer satisfaction surveys, SCCM reports, Top Issues)Produces and...Work experience placementWork at officeLocal areaRemote workNight shift
Home Depot
Atlanta, GA3 days ago $32k - $112k
...Point Of Sale Support Lead A Point of Sale (POS) Support Lead in Atlanta is responsible for overseeing the technical support operations... ...exceptional support to both internal stakeholders and customers. Key Responsibilities: Team Leadership: Lead and mentor...Full timePhoton
Atlanta, GA5 days ago- Position Purpose:The Contact Center Supervisor leads and coaches assigned team in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.
Home Depot
Atlanta, GA6 hours ago $90k - $95k
...Summary: Under the direction of the Director of Patient Solutions Support Team, this position provides leadership for the Morrison field... ...Communicates effectively with all team members, clients and customers. This includes telephone, written, and electronic communication...Work at officeLocal areaRemote workFlexible hoursCompass Group, North America
Atlanta, GA2 days ago- ...Campus Safety Support Coordinator Oglethorpe University - Atlanta, GA 30319 Overview Position Type: Full-Time Staff Job Shift... ...campus layout and resources is preferred. Prior experience in a customer service or support role is a plus. High school diploma or...Hourly payFull timeImmediate startAll shiftsFlexible hoursShift workAfternoon shift
Oglethorpe University
Atlanta, GA8 days ago $30 - $35 per hour
...Lead Analyst to join their team. This team provides technical support to the company's internal employees -- think Genius Bar style -... ...initiatives. This role combines leadership, technical expertise, and customer service skills to maintain high-quality support for end-u...Work at officeRemote workInsight Global
Atlanta, GA2 days ago- ...Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for security of guests, fellow employees and hotel assets Have...Local areaFlexible hoursShift work
Hampton Inn Decatur
Decatur, GA13 days ago - ...Administrative Support Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team... ...Demonstrated verbal/written communication, organizational, customer service, and interpersonal skills Demonstrated skill at typing...Work at office
Children's Healthcare of Atlanta
Atlanta, GA1 day ago $141k - $176k
...— so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and... ...goodwill into a scalable acquisition engine. As our Head of Customer Referral & Emerging Channels, you'll...Full timeWork at officeLocal area2 days per week3 days per week$183.7k - $240k
...The Role The Head of Reservations and Customer Care Technology & Transformation acts as the strategic architect of IHG's internal front-end operations, transforming global service and reservation teams into a high-performance, revenue-generating engine. By instilling...Full timeTemporary workWork at officeRemote work3 days per week- ...Service Desk Staff Support Lead Service Desk Staff Support Lead Leads day-to-day ticket system governance and knowledge management... ...Demonstrated problem-solving and critical-thinking capabilities. Customer service-oriented mindset focused on operational excellence and...Work at office
Novalink Solutions
Atlanta, GA3 days ago $106.37k - $158.97k
...professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets... ...improvement opportunities. + Communicates facility support observations, findings, and corrective action issues to the Group...Temporary workWork experience placementWork at officewm
Atlanta, GA2 days ago$119k - $170k
...Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role The Customer Success team at Samsara partners with customers to drive adoption, deliver measurable business...Full timeRemote workFlexible hoursSamsara
Atlanta, GA4 days ago$140k - $175k
...services that make us indispensable to our customers – all within a culture built on values... ...moments in their lifecycle.To keep us headed in the right direction, we're looking for... ....Design customer learning journeys that support onboarding, proficiency, advanced usage,...Remote workFlexible hoursApplied Systems
Atlanta, GA3 days ago- ...Director, Customer Journey Analytics Purchasing Power is a leading employee purchase program that helps people buy the products and... ...matter expert for all Customer Journey Analytics efforts, supporting both foundational analytics and growth-focused activities to meet...Work at officeLocal area
Purchasing Power
Atlanta, GA3 days ago $115.6k - $158.9k
...industry? We are seeking a strategic leader to bridge the gap between global strategy and regional execution, shaping the future of customer enablement worldwide. About Us: Trimble is a global technology company that connects the physical and digital worlds,...Ongoing contractFull timeLocal areaRemote workWorldwideTrimble
Atlanta, GA3 days ago- ...Customer Service Supervisor Serenity is at the forefront of healthcare technology, offering groundbreaking treatments like TMS and... ...Service Supervisor to lead our team in delivering exceptional support to those in need. As a Customer Service Supervisor at Serenity...
Serenity Healthcare, LLC
Atlanta, GA4 days ago - ...Cut+Dry, a leader in foodservice distribution transformations, is seeking a Customer Success Manager in Atlanta, Georgia. This unique role is designed to ensure distributor customers effectively utilize the platform for daily operations and growth. You'll need significant...Remote work
Cut+Dry
Atlanta, GA14 hours ago - ...A technology partner for nonprofits is seeking a Senior Strategic Customer Success Manager to lead the post-implementation success of strategic accounts. This role focuses on driving measurable customer outcomes, managing executive-level relationships, and orchestrating...Remote work
Rhythm Software
Atlanta, GA4 days ago - ...motivated and resourceful Account Executive to help drive new customer acquisition and grow revenue within assigned accounts and... ...with our channel and reseller partners. You'll work alongside a supportive team of senior sellers, engineers, and partner managers to develop...Local areaRemote work
TD SYNNEX
Atlanta, GA1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Support. Be the first to apply!
Related searches
- customer satisfaction Atlanta, GA
- customer marketing Atlanta, GA
- customer project program manager Atlanta, GA
- customer liaison Atlanta, GA
- customer retention Atlanta, GA
- customer insights analyst Atlanta, GA
- customer engineer Atlanta, GA
- work from home customer Atlanta, GA
- part-time customer service security Atlanta, GA
- logistics customer service Atlanta, GA