Pediatric Medical Assistant

Job Description

Job Description

At GI Associates we believe in striving for the best outcomes for our patients, employees, and community.

Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin.

GI Associates provides an excellent work-life balance and amazing benefits package including:

• No weekends
• No Holidays
• PTO & paid anniversary day
• 7% GI Associates retirement contribution & 401(k) plan
• Medical, dental & vision insurance
• Flexible spending plan
• Short- & long-term disability
• Basic & supplemental life insurance

Position Summary

The Pediatric Medical Assistant position has the unique opportunity to contribute to a harmonious work environment by providing a balance of hands-on patient care while supporting the physician practice at GI Associates. The Pediatric Medical Assistant assists with patient intake, clinical procedures, coordination of diagnostic testing and treatment plans, patient education, and administrative functions to ensure efficient patient flow and positive patient outcomes. The Pediatric Medical Assistant serves as a liaison between patients, families, providers, and ancillary services while maintaining a compassionate, patient-centered approach to care.

Essential Duties & Responsibilities

• Provide compassionate patient centered care that meets individual needs with respect to safety and clear communication.
• Rooms pediatric patients and obtains accurate intake information, including vital signs, medical history updates, medication reconciliation, and chief complaints.
• Demonstrates understanding of pediatric gastroenterology anatomy, physiology, disease processes, diagnostic procedures, and treatment plans.
• Coordinates laboratory testing, imaging studies, endoscopy procedures, referrals, and ancillary appointments as directed by providers, ensuring compliance with insurance requirements and appropriate facility selection.
• Prepares and educates patients and families regarding scheduled procedures, diagnostic testing, treatment plans, and follow-up care using approved educational materials, videos, handouts, and preparation instructions.
• Communicates provider instructions, test results, and follow-up recommendations to patients and families as directed by the provider.
• Assists with obtaining and documenting demographic, clinical, insurance, and billing information necessary for patient care and practice operations.
• Maintains accurate, timely, and complete documentation within the electronic medical record (EMR).
• Utilizes practice management systems (PMS) and EMR systems appropriately and efficiently.
• Answers and responds to patient phone calls, portal messages, and other communications in a timely and professional manner, escalating clinical concerns to the appropriate provider or clinical staff.
• Assists with procedure scheduling, pre-certification requests, prior authorizations, and coordination of care as needed.
• Supports physician and provider schedules by facilitating patient flow and assisting with schedule adjustments as directed.
• Assists with gathering and organizing information related to hospital admissions, discharges, consultations, and follow-up care.
• Supports endoscopy and procedural workflow through preparation, documentation assistance, and coordination of follow-up appointments.
• Maintains a clean, organized, and safe clinical environment in accordance with infection control standards and organizational policies.
• Travels to clinic locations as needed.
• Maintains patient confidentiality in accordance with HIPAA regulations.
• Works collaboratively with physicians, advanced practice providers, nurses, administrative staff, and other healthcare team members to optimize patient care.
• Provides excellent customer service and support to patients, families, and colleagues.
• Contributes to a positive work environment by treating all patients, families, and coworkers with respect, professionalism, and dignity.
• All other duties as assigned.

Minimum Requirements

• High School diploma or equivalent
• Graduate of an accredited Medical Assistant program or equivalent clinical experience
• Current Medical Assistant certification preferred (CMA, RMA, NCMA, CCMA, or equivalent)
• At least 1 year of experience in pediatrics
• Patient-care first approach with strong attention to detail
• Ability to problem-solve and communicate effectively with pediatric patients, family members, physicians, coworkers, and external healthcare partners.
• BLS certification – training available once hired
• Proficiency in electronic medical record (EMR) systems and Microsoft Office software applications
• Previous gastroenterology experience preferred
• Willingness and ability to travel to other GI Associates locations as needed to support operational needs
• Ability to effectively prioritize tasks, manage multiple responsibilities, and work in a fast-paced clinical environment
• Demonstrate commitment to patient-centered care and teamwork

Physical & Mental Demands

• Able to sit, stand, walk, kneel, bend, reach and stoop throughout entire shift to accomplish tasks
• Able to push, pull, lift and/or move up to 25 lbs. frequently and up to 50 lbs. occasionally
• Able to work through interruptions, managing multiple priorities in a fast-paced, dynamic environment
• Frequently uses a computer for typing and EMR documentation; requires accurate and efficient data entry abilities
• Frequently uses the telephone to contact patients for appointment scheduling, follow-up care, test results, and other clinical communications

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