Customer Service Representative

Client Care Specialist

Wisconsin Veterinary Referral Center Ozaukee, WI is hiring a full-time Client Care Specialist to join our Client Care team on first shift!

WVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other. Our veterinary receptionists provide the client with their first impression of our practice, where their family and their pets will be assisted by a friendly, smiling, compassionate staff member. We realize the importance of this first impression and are looking for someone who can show our clients compassion, attention, and the highest level of client service.

Schedule and Compensation:

• Hourly pay starts at $16/hr and may be higher depending on experience
• 1st shift, 6a-4p weekdays and every other weekend
• Shift differential of $5/hr during the hours of 12am-8am

Responsibilities of a Client Service Representative:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding WVRC services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example
• Support team to reach common goals
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply

About You:

• Excellent interpersonal skills and able to develop and maintain positive working relationships with others
• Have a fundamental knowledge of windows based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Willing and able to provide exceptional customer service
• A motivated and dedicated individual who is self-motivated to provide exceptional service

Benefits of Working at WVRC:

• Generous benefit packages which include: - Employer Paid Benefit Options - Medical - Dental - Vision - HSA & Flexible Spending Plan Options - Paid Time Off (3 weeks accrual per year) - 401k - Retirement Savings Plan - Uniform Allowance - Veterinary Service Benefits - CE Allowance - Short & Long-Term Disability Options
• Onsite Veterinary Social Worker available to employees & clients
• Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career
• Referral Bonuses
• Being a part of a team of elite professionals who prioritize the needs of their patient.