ADMINISTRATIVE SUPPORT ASSISTANT

Administrative Support

This is the first of five levels in the Administrative Support series. Incumbents provide routine, standard clerical support to a department or function. Responsibilities may include answering the telephone and directing calls; providing routine customer service; maintaining an established filing system; running standard reports; entering data; accepting routine or standard payments; sorting and delivering documents; and operating standard office equipment.

(The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Other duties may be assigned.)

• Responds to requests for information from the general public, staff, and/or other interested parties; answers routine questions; directs callers/visitors to appropriate locations or staff.
• Files documents alphabetically, numerically, or by other prescribed methods in established filing systems.
• Prepares, reviews, and/or processes a variety of routine correspondence, logs, information, paperwork, invoices, forms, and/or other related information in assigned area of responsibility; keys information into applicable spreadsheets and/or databases.
• Processes, receives, sorts, and distributes a variety of correspondence, deliveries, and mail; makes photocopies; and faxes documents.
• Monitors and restocks office supplies and materials.
• Runs standard reports in assigned area of responsibility.
• Accepts standard payments and issues receipts.
• Performs other duties of a similar nature or level.

This position does not require supervisory responsibilities.

EDUCATION AND EXPERIENCE High School Diploma or equivalent (G.E.D.); or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. LICENSING REQUIREMENTS Valid Driver's License as per State law or requirement

KNOWLEDGE Modern office procedures and equipment Customer service principles Filing English language, grammar, and punctuation Basic filing systems Computers and related software applications

SKILLS Operating standard office equipment Maintaining records and files Data entry Using proper English, grammar, punctuation, and spelling Providing customer service Using computers and related software applications Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction Ability to count currency

PHYSICAL REQUIREMENTS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. The noise level in the work environment is usually moderate.

NOTE The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.