Operations Manager

Operations Manager

The Operations Manager is a hands-on, 100% on-site role responsible for office administration, facility maintenance, technology coordination, vendor relationships, and day-to-day operational support for Worker's Justice Project's two Brooklyn-based worker centers and Deliverista Hub network. This role oversees the smooth management and coordination of all organizational systems across divisions, and with operations-related vendors, and consultants.

Essential Functions

Office & Facilities Management

• Manage day-to-day operations needs at WJP two worker centers and Deliverista Hub(s) to ensure a safe, organized, efficient, and welcoming environment.
• Serve as the primary liaison with building management and outside vendors for facilities, maintenance, cleaning, HVAC, electrical, security, and repairs.
• Coordinate and oversee office repairs, renovations, space planning, and workspaces as needed.
• Maintain an inventory of office supplies and program supplies, field staff requests, and place orders as needed.
• Maintain common areas, kitchen, storage rooms, and office supply areas ensuring organization and cleanliness.
• Receive and distribute incoming mail packages; coordinate any outgoing mail.

Vendor & Technology Management

• Manage relationships with vendors, service providers, and contractors related to all facilities.
• Serve as a liaison with the organization's managed IT service provider.
• Ensure computers, phones, internet access, databases, copiers, digital membership system and other office systems function effectively.
• Maintain hardware inventory and coordinate equipment purchases and upgrades.
• Research and recommend technology solutions that improve organizational efficiency.
• Support organization-wide technology implementations and staff training.

Other duties as assigned.

Qualifications

• At least four years of progressively responsible experience in operations, office management, nonprofit administration, or a related field; equivalent experience will be considered.
• Experience working with immigrant organizations strongly preferred.
• Experience with office operations, facilities coordination, and administrative systems.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint), Google Workspace, and cloud-based business applications.
• Experience with CRM databases - experience with PowerBase/CiviCRM a plus.
• Strong organizational, project management, and problem-solving skills with demonstrated ability to manage complexity and prioritize tasks.
• Excellent written, verbal, and interpersonal communication skills.
• Comfortable learning new technology, troubleshooting basic office tech issues.
• Self-motivated, dependable, and able to manage multiple priorities independently.
• Prefer experience working in a nonprofit organization, managing donated goods, retail, boutique, and/or warehouse inventory.
• Ability to build a rapport with – and support – a diverse team of busy staff members and consultants across center locations, especially helping staff understand and comply with complex administrative systems.
• Availability to work occasional evenings and weekends to support organizational events.
• Experience working in a multicultural and multi-ethnic work environment.
• A commitment to WJP's mission, vision, and values and our workers and worker justice.
• Bilingual in English and Spanish or French a plus.

Physical Demands/Work Environment

• There may be a need to lift and/or move materials or equipment.
• Able to work in an open office space.
• Able to work a flexible schedule including early mornings, evenings, and/or weekends as needed.
• Extended periods of time in front of a computer screen is an essential aspect of the position.
• Lift and/or move up to 25 pounds.
• The noise level in the work environment is usually moderate.
• Job is not subject to significant occupational or environmental hazards.
• Likelihood of personal injury would be relatively slight.
• Environmental and work hazards are not present to a measurable degree

Compensation and Benefits

Location: This is a 100% on-site position that will support operations at two Brooklyn worker centers in Williamsburg and South Slope as well as a Deliverista Hub in Manhattan near City Hall and potential future Hubs in other NYC locations. The Operations Manager is expected to visit each of these locations each week to ensure operational needs are met.

Compensation: The starting salary range for this position is $75,000-$80,000 and is commensurate with experience.

Benefits: This position is eligible for a full benefits package including:

• Generous Paid-Time-Off (PTO): twelve paid holidays, three weeks of vacation, one week of personal holiday, and ability to accrue up to 487.5 hours of health leave time for benefited staff.
• 80% Employer-paid, offering some $0 deductible Health Insurance through Harvard Pilgrim along with several low-deductible plans;
• Low-cost Harvard Pilgrim/Point32Health Dental and Vision.
• Flexible Spending Accounts (FSA) for Health and Dependent Care.
• Employer-paid Life, Long- and Short-Term Disability Insurance.
• Employer-paid Pension and Employee-paid 403b plan through TIAA.
• ...and more!

TSNE/WJP strives to achieve excellence through a diverse, equitable, and inclusive work environment that embraces all of our individual and collective differences. Black, Indigenous, People of Color, Middle Eastern and North African, Bilingual and/or Bicultural candidates, and LGBTQ2SIA+ candidates are encouraged to apply. We value and honor the unique talents, learning styles, and lived experiences of each individual that enrich and strengthen our workplace culture, and we are proud to be an equal opportunity and affirmative action employer.

All employment conditions are based on an individual's performance and job qualifications. TSNE/WJP prohibits discrimination and harassment of any kind based on race, creed, color, religion, native language, gender, sexual orientation, gender identity/expression, national origin, physical or mental disability, age, genetic information, veteran status, marital status, parental status, pregnancy, race-based hairstyles, or any other protected characteristic stated by federal and state law. Regardless of any class' protection under the law or lack thereof, TSNE/WJP celebrates diversity and values the strengths that come with having a diverse team of employees. It is represented in our workplace culture, and it is who we are.

TSNE/WJP's EEO statement extends to volunteers, interns, contractors, vendors, and clients.

TSNE/WJP is committed to providing reasonable accommodations throughout the application and hiring process. If you need an accommodation to apply or participate in any part of the hiring process, please contact View email address on click.appcast.io. Requests will be handled confidentially and shared only as needed to evaluate and implement the accommodation.