Entry-Level IT Support Technician (Hybrid - Nassau/Long Island, NY)

Job Description

Job Description

Entry-Level (L1) IT Support Technician (Hybrid – Nassau/Long Island, NY)

We're looking for our next Level 1 IT Technician to join a tight knit Long Island managed services provider that has been at it for 17 years.  We thrive by staying nimble and never get stuck in "the old ways".  Rigid mindsets in IT will make you a dinosaur rather quickly.  

We can teach you the technical side. What we can't teach is composure under pressure, inherent problem-solving skills, curiosity, and the instinct to actually help the person on the other end of the ticket. You must bring those with you.

If you've worked a job where the line was out the door and you still kept your head - food service, retail, anywhere the pace never let up - you can probably succeed here.

You'll be hands-on from day one: real tickets, real problems to solve, real people to help.

Requirements:

• You're based in or near Nassau or western Suffolk County
• You're able to drive anywhere between Long Island City and the forks for a client onsite if required
• You've worked in a role that demanded people skills under real pressure
• You're able to take direction from peers and leadership
• You're genuinely curious about IT - not just looking for any job
• You've proven you can handle a full plate, whether that's school plus work, multiple jobs, or a demanding shift

If that sounds like you, we'd like to hear from you.

What you'll do:

• Be the first point of contact for our clients, building trust and delivering great experiences every interaction
• Support desktops, laptops, Microsoft 365, and networks for local businesses across Long Island
• Provide remote and onsite support, no two days are the same
• Work through problems methodically: gather info, isolate the issue, leverage documentation, test your theory, fix it, document it
• Communicate clearly with clients and teammates at every step, no one likes being left in the dark
• Grow your technical skills and step up whenever you're needed

What you'll need:

• Must live on Long Island (Nassau or western Suffolk preferred)
• Reliable personal vehicle for client visits (mileage reimbursed)
• A private, dedicated space for remote workdays
• 0–2 years of IT support experience, self-taught counts, curiosity counts more
• A natural troubleshooter: you think in steps and test assumptions, you DON'T guess your way through problems
• Genuinely social and comfortable talking to anyone, from a nervous office manager to a frustrated business owner
• Strong communicator who can translate tech speak into plain English without condescension
• Microsoft 365 certifications are a plus
• You want to build something with a team, not just fill a seat

What you'll get:

• $50,000–$55,000 annually
• A clear career track with a defined path to L2 as you grow your skills and experience
• Hybrid role, a mix of remote days, in-office days and client-facing onsite visits
• Hands-on training and real exposure to advanced IT systems
• Medical, dental, vision, insurance (after 90 days probationary period)
• 401k with company match (after 1 year)
• Paid time off
• The satisfaction of seeing your work make a tangible difference for businesses in your community

TechRunner IT is a Long Island–based Managed IT Services Provider (MSP) supporting privately businesses across Nassau and Suffolk. Our clients include family-owned companies, nonprofits, accounting firms, manufacturing companies, general contracting / skilled trades and many other healthy, growing businesses withing our communities.

We manage all aspects of business technology - Microsoft 365, desktops/laptops/servers, Microsoft Azure, Networking + WiFi, Cybersecurity, VoIP, Mac ecosystem (when required), iOS devices, cloud integrations, between your SaaS apps and a LOCAL helpdesk for all of it. We do NOT offshore our support. We DO respond quickly.

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Company Description

TechRunner IT is a Long Island–based Managed IT Services Provider (MSP) supporting privately businesses across Nassau and Suffolk. Our clients include family-owned companies, nonprofits, accounting firms, manufacturing companies, general contracting / skilled trades and many other healthy, growing businesses withing our communities.\r\n\r\nWe manage all aspects of business technology - Microsoft 365, desktops/laptops/servers, Microsoft Azure, Networking + WiFi, Cybersecurity, VoIP, Mac ecosystem (when required), iOS devices, cloud integrations, between your SaaS apps and a LOCAL helpdesk for all of it. We do NOT offshore our support. We DO respond quickly. \r\n\r\n \r\n