Customer Service Representative

Job Description Job Description Please note; this role is based in Hartland, WI!
Were Hiring: Six Customer Service Representatives
Location: [Hartland, Wisconsin]
Type: Full-Time | [On-site/Hybrid]
Industry: [Insurance, Finance, Banking]
Bring your people skills, passion for problem-solving, and customer-first mindset to a team that truly values your voice.
About the Role:
Are you someone who thrives on helping others and making their day better? We’re on the lookout for six Customer Service Representatives who can deliver outstanding support, answer questions with confidence, and create a smooth, friendly experience for every customer interaction.
What You’ll Do:
Learn and effectively apply claims processing procedures
Communicate professionally and respond to customer inquiries via phone, email, or chat with accuracy and empathy
Educate participants and resolve claim issues
Perform audits on reports
Enter benefit plan enrollments
Professionally de-escalate challenging participant calls
Work effectively with varied levels of personnel
You’re a Great Fit If You:
Have proven ability to provide a high level of customer service.
Possess proficient data entry and keyboarding skills.
Ability to effectively work with plan participants over the phone.
Are a natural communicator who’s patient, positive, and solution-oriented
Love working in a fast-paced, team-focused environment
Possess strong attention to detail and demonstrate a high level of accuracy in work.
Previous customer service experience is required.
Have strong computer skills and can learn new systems quickly
Are dependable, organized, and thrive under pressure
Bonus Points For:
Experience in [health insurance, banking, or claims processing]
Bilingual skills
Perks & Benefits:
Competitive pay & performance bonuses
Health, dental, and vision insurance
Disability insurance – company paid
Life insurance - company
401(k) with company match
Generous PTO and paid holidays
Employee Referral Bonus Program
Growth opportunities and ongoing training and development
Ready to Make an Impact?
If youre passionate about helping people and want to join a company that values its team as much as its customers, we want to hear from you!
Apply now and lets deliver great experiences—together.
Company Description Who we are:

For nearly 40 years, Diversified Benefit Services, Inc. (DBS), continues to be a leading third party administrator (TPA) of FSA’s, ICHRAs, HRA’s, HSA’s, COBRA, and other customized benefit plans. At DBS we believe that good people are the key to our success, and we understand the importance of finding qualified, motivated and positive professionals who thrive on challenge and seek opportunities to utilize their skills and talents. DBS provides a well-rounded training program that gives our employees the best innovative tools and support they will build upon to be engaged and successful. Company Description Who we are:\r\n\r\nFor nearly 40 years, Diversified Benefit Services, Inc. (DBS), continues to be a leading third party administrator (TPA) of FSA’s, ICHRAs, HRA’s, HSA’s, COBRA, and other customized benefit plans. At DBS we believe that good people are the key to our success, and we understand the importance of finding qualified, motivated and positive professionals who thrive on challenge and seek opportunities to utilize their skills and talents. DBS provides a well-rounded training program that gives our employees the best innovative tools and support they will build upon to be engaged and successful.