Operations Coordinator

Overview Do you thrive in a fast-paced environment, love solving problems, and have a can-do attitude? Are you motivated by the challenge of being the best at what you do? If so, Encore Fire Protection might be the perfect place for you. We're redefining the fire protection industry with a customer-first approach, and we're looking for driven individuals to join our team. Who We Are: Encore Fire Protection is an industry-leading, full-service fire protection company serving the Northeast to the Gulf Coastfrom Maine to Louisiana. Our mission is simple: save lives and protect property. We achieve this by providing top-tier fire suppression, sprinkler systems, and alarm solutionsdelivered with technical expertise, outstanding service, and clear, honest communication. As part of Encore's mission to be the best fire protection company the industry has ever seen, we have joined forces with Kistler O'Brien Fire Protection, headquartered in Bethlehem, PA. This partnership not only allows us to expand our footprint and find top talent in the Northeast Pennsylvania areas, it also allows us to work with industry leaders who strive for the same level of excellence as we do. Where You Fit In: As we continue to grow, we're excited to add an Operations Coordinator to our Operations team in our Bethlehem, PA office. In this role, you'll be at the center of our daily operationscoordinating schedules, optimizing efficiency, and ensuring a seamless experience for both customers and technicians. If you love staying organized, enjoy problem-solving, and thrive in a dynamic environment, this role will keep you engaged and challenged every day. Plus, it offers a clear path for advancement into Project Management, Operations Management, Analysis, or Sales. What You'll Be Doing: Manage the service delivery schedule for a defined geographic region with up to 10 technicians Maximize daily productivity (revenue) by scheduling work based on your technicians' ability and route efficiency Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience Use and promote excellent customer service soft skills What You'll Need To Do It: College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge preferred Interest (and ability) in learning new technology. We work with an industry-specific program called, Service Trade. You will be given basic training on program usage but it is up to each individual's initiative to develop advanced skills Exceptional interpersonal and persuasion skills Professional, customer-focused approach to completing assignments and representing Encore Knowledge of (State) geography is a definite plus but not required Benefits: As a company, Encore is hyper-focused on developing a culture that thrives on success and is energized by the fact that we get to make peoples' lives better and safer each day. One of the ways we do this is by generously rewarding all those who contribute to our continued growth. But we also believe that not all rewards are monetary. Here are just a few perks that a successful individual in this role can expect: Salary commensurate with experience with opportunity for a results-driven bonus based on personal output and effectiveness in role Purpose and results driven work environment (work smarter not harder) We dress for the objective which means most days we wear jeans but occasionally we wear suits. As long as you know which situations require which (or aren't afraid to ask), you'll be all set! Speaking of attire, we offer all employees Encore gear when they join the team Freedom to express ideas - a culture of willingness to test, try, modify, adopt, enhance, improve and change as needed Access to leading edge web-based productivity tools Participation in Fidelity 401(K) that includes employer match Medical, dental, and vision benefits through Blue Cross Company-paid life insurance policy of $50,000 Encore Fire Protection is an Equal Opportunity Employer. Encore Fire Protection is an E-Verify Employer As an EEO/AA employer, Encore Fire Protection considers applicants for employment without regard to, and does not discriminate on the basis of, gender, sex, sexual orientation, gender identity, national origin, age, race, protected veteran status, disability, or any other legally protected status