Verifications Researcher

About HireRight HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in‑house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. We offer expertise from our regional centers across 200 countries and territories in the Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Overview Researcher role is fundamental to the Service Delivery model of HireRight. Following processes set out in the SOPs, Researchers verify information provided by Candidates and input the outcome of their work into a client‑facing report. Researchers follow processes in a professional and timely manner, adhering to guidelines from their Supervisors on the required productivity and quality of work. This role covers entry level and more experienced researchers, as well as verifications conducted in English, as well as other languages (as required). Verifications researchers will ensure a first‑class customer and candidate experience through verifying standard education, employment and professional qualifications components of the screening package utilizing available resources such as telephone, email, internet, etc. Other duties may also be assigned. Responsibilities Ensure that duties are carried out professionally and in line with the priority to help candidates get hired. Quickly and effectively research and verify facts provided by candidates to ensure the screening process is completed in a timely manner. Process background reports according to current reporting guidelines and standards. Maintain in‑depth working knowledge of all current guidelines. Complete escalated/rejected requests requiring further investigation. Ensure accurate and prompt turnaround on all reports. Enter achieved information and input thorough and accurate notes. Maintain accurate and up‑to‑date records of actions taken. Provide timely follow‑up and follow‑through on all requests, reports, and escalations. Communicate with candidates, with tact and diplomacy, to obtain missing information or clarify details as quickly as possible. Collaborate with other teams to keep clients informed of issues throughout the screening process. Maintain a "Continuous Improvement" state of mind and help to suggest and implement changes. Be open to cross‑training in other functions outside of immediate scope of responsibility. Ensure all actions comply with all applicable Data Protection legislation. Assist team members and work as part of the team to ensure customers’ expectations are met. May assist with mentoring, training, and coaching of new team members within immediate team. May assist in ad hoc projects as and when required. Track and report issues with our business partners. Conduct interviews with professional referees to verify candidates’ employment history. Qualifications Education High School diploma or equivalent required. Bachelor’s degree in a related field is preferred. Experience Less than two years experience. Comfortable working on a computer, can type and enter data accurately. High level of attention to detail. What do we offer Medical Dental Vision Paid Life/AD&D Insurance Voluntary Life Insurance Short & Long Term Disability Flexible Spending Accounts 401K Generous Vacation and Sick Program 10 Paid Holidays Education Assistance Program Business Casual Attire Generous Referral Program Employee Discounts and Rewards And much more! HireRight, LLC is an Equal Opportunity Employer Minorities / Females / Veterans / Disabilities HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee. #J-18808-Ljbffr Hireright,-LL