Booking Support Specialist

About the job Booking Support Specialist


About the Role

We are seeking organized, dependable individuals to join our remote team as Booking Support Specialists. This position focuses on helping clients move from vacation ideas to properly coordinated arrangements by assisting with research, reservation support, and important follow-up throughout the process.

You will help review available options, organize booking information, and provide clear communication as clients prepare for their trips. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

Key Responsibilities

• Gather client details such as preferred destinations, travel dates, interests, special requests, and budget guidelines.
• Research accommodations, cruises, transportation, tours, excursions, activities, and package options using approved supplier resources.
• Support the booking process by organizing selected services, reservation details, confirmations, schedules, and itinerary information.
• Follow up with clients regarding outstanding information, answer routine questions, provide updates, and assist with standard booking modifications when needed.
• Review reservation details for accuracy, track important deadlines, maintain organized records, and continue developing supplier and destination knowledge.

What We Offer

• Fully remote opportunity with flexible part-time and full-time scheduling
• Structured onboarding and training for individuals new to the industry
• No previous professional travel experience required
• Ongoing team support and access to educational resources
• Supplier and destination learning opportunities
• Opportunities to build booking, customer service, research, and organizational skills
• Professional development and potential growth opportunities
• Performance-based incentives and recognition opportunities
• Qualifying travel discounts and industry-related benefits
• Supportive virtual team environment

Qualifications

• Strong written and verbal communication skills
• Professional and service-oriented approach
• Good organization and attention to detail
• Ability to keep reservation information accurate and well organized
• Comfortable researching and comparing options online
• Able to manage multiple requests, follow-ups, and deadlines
• Willingness to learn new booking tools and digital platforms
• Dependable and adaptable when plans or priorities change
• Strong time-management and follow-through skills
• Self-motivated and comfortable working independently
• Basic computer proficiency and reliable internet access
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region