Booking Support Specialist

Hope's Global Getaways

About the job Booking Support Specialist

About the Role

We are seeking organized, dependable individuals to join our remote team as Booking Support Specialists. This position focuses on helping clients move from vacation ideas to properly coordinated arrangements by assisting with research, reservation support, and important follow-up throughout the process.

You will help review available options, organize booking information, and provide clear communication as clients prepare for their trips. Previous travel-industry experience is not required. Training and ongoing educational resources are provided.

Key Responsibilities

Gather client details such as preferred destinations, travel dates, interests, special requests, and budget guidelines.
Research accommodations, cruises, transportation, tours, excursions, activities, and package options using approved supplier resources.
Support the booking process by organizing selected services, reservation details, confirmations, schedules, and itinerary information.
Follow up with clients regarding outstanding information, answer routine questions, provide updates, and assist with standard booking modifications when needed.
Review reservation details for accuracy, track important deadlines, maintain organized records, and continue developing supplier and destination knowledge.

What We Offer

Fully remote opportunity with flexible part-time and full-time scheduling
Structured onboarding and training for individuals new to the industry
No previous professional travel experience required
Ongoing team support and access to educational resources
Supplier and destination learning opportunities
Opportunities to build booking, customer service, research, and organizational skills
Professional development and potential growth opportunities
Performance-based incentives and recognition opportunities
Qualifying travel discounts and industry-related benefits
Supportive virtual team environment

Qualifications

Strong written and verbal communication skills
Professional and service-oriented approach
Good organization and attention to detail
Ability to keep reservation information accurate and well organized
Comfortable researching and comparing options online
Able to manage multiple requests, follow-ups, and deadlines
Willingness to learn new booking tools and digital platforms
Dependable and adaptable when plans or priorities change
Strong time-management and follow-through skills
Self-motivated and comfortable working independently
Basic computer proficiency and reliable internet access
Must be at least 18 years of age
Must reside in the United States, United Kingdom, Spain, Australia, Mexico, or another qualifying region

Apply

Vacancy posted 4 days ago

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