Customer Quality Manager

Your Job We are looking for a Customer Quality Manager that will have the primary responsibility to lead Customer Complaints and the audit process. This person will have one direct report. As the leader, this person will lead the resolution of all Optical customer quality complaints. This person will lead audits, provide final analysis and documentation and drive customer complaints to resolution. In the event of serious quality customer defects, this person will partner with internal product teams to contain and improve quality issues. This role will be based in our Fremont, CA office. Our Team Molex possesses a rich heritage in the optical industry. We provide the highest performing and field-proven wavelength management solutions from components, modules to integrated line-cards. Our team is dedicated to continuous innovation in passive component function integration, miniaturization, and manufacturing automation. We provide cutting edge technology with a comprehensive optical, mechanical, electrical and software integration capabilities enable us to serve the needs of high-density, high-bandwidth, and flexible optical networks. We serve large, global clients in telecom and datacom industries in providing next generation optical modules to support the growing need for data and communications. What You Will Do Support leadership with resolution activities for customer quality defects and complaints Work with account teams (Sales, Marketing, Product Management, Program Management and Advanced Quality) to meet customer quality requirements including product reliability, compliance, safety certification and manufacturing Work with account teams to manage project quality review with customer and mitigate quality risks in design‑in activities Work with account teams for customers' quality surveys and technology audits Provide early involvement and collaboration with R&D for key design‑in projects Take the lead for driving NPI complaint investigation Work with account teams and quality groups to handle quality complaints and RMAs from key customers Facilitate training, share best practices/ lessons learned to understand key customers' needs Who You Are (Basic Qualifications) Bachelor's Degree in Engineering discipline or Engineering Management discipline Experience working in quality leadership/management Experience leading audit Experience in monitoring quality for optical products, high tech or semi conductor for datacom industry Experience in maintaining Quality System Experience with Telcordia, IPC or ISO standards What Will Put You Ahead Experience on optical connectivity, cables or similar telecommunication devices Experience with Customer Relationship Management Fluent in Mandarin For this role, we anticipate paying $150,000 - $180,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aqui, or tu). #J-18808-Ljbffr Molex