Pick Pack and Ship Associate

Job Description

Job Description

Description:

Position Summary

The Pick, Pack, and Ship Associate supports daily warehouse operations by accurately fulfilling orders, programming electronic devices to customer or company specifications, labeling, and preparing shipments. This role safeguards product quality, data security, and inventory accuracy while meeting service and safety standards.

Essential Functions of the Job

• Order fulfillment
  • Pick items from stock using scanners and work instructions.
  • Verify item numbers, serial numbers, lots, and quantities.
  • Inspect items for damage or defects before packing.
• Programming of electronic devices
  • Load firmware or configurations using approved software, cables, and fixtures.
  • Match device settings to work orders or customer profiles.
  • Record serial numbers, IMEI numbers, SKU, and configuration results in the system.
  • Perform functional checks and document pass or fail results.
  • Follow ESD procedures, data security standards, and chain of custody rules.
  • Wipe or reset devices in accordance with company policy on data handling.
• Packing and labeling
  • Pack items with appropriate materials to prevent damage in transit.
  • Apply product and shipping labels that meet customer, carrier, or regulatory requirements.
  • Create packing slips, manifests, and other documents with complete and accurate information.
• Shipping
  • Stage and ship orders using carrier systems such as UPS, FedEx, USPS, or LTL as applicable.
  • Measure and weigh cartons and verify addresses and service levels.
  • Close out shipments and hand off to carriers on time.
• Inventory control
  • Perform cycle counts, bin counts, and resolve discrepancies.
  • Report low stock, damages, and variances promptly.
• Quality, safety, and housekeeping
  • Meet accuracy and throughput goals.
  • Follow all safety rules, PPE use, and ESD requirements in device areas.
  • Keep work areas organized and clean at all times.
• Teamwork and communication
  • Coordinate with Customer Service, Technical Support, and Receiving as needed.
  • Escalate issues, delays, and nonconformance to a lead or supervisor.
  • Support continuous improvement and cross training.
• Other duties as assigned consistent with the role and business needs.

Minimum Qualifications

• High school diploma or equivalent.
• Basic computer skills and the ability to learn device programming software and warehouse systems.
• Strong attention to detail with reliable documentation and labeling habits.
• Ability to read and follow work orders, safety instructions, and standard operating procedures.
• Effective communication skills and the ability to work well in a team.

Preferred Qualifications

• Six months or more in pick, pack, and ship, electronics handling, or light assembly.
• Experience with bar code scanners, thermal label printers, and common carrier software.
• Familiarity with ESD practices, serial number tracking, and RMA processing.

Work Environment and Physical Demands

• Work is performed in a warehouse and device programming area with regular exposure to shelving, equipment, and moving objects.
• Stand and walk for extended periods during the shift.
• Lift, carry, push, or pull up to 35 pounds routinely and up to 50 pounds with assistance.
• Frequent reaching, bending, and handling of small components and cables.
• Use of ESD straps, mats, and PPE as required.

Attendance and Work Hours

• Regular and predictable attendance is required.
• Overtime, weekends, or adjusted hours may be required to meet customer demand.

Data Security and Confidentiality

• Protect company and customer data at all times.
• Follow procedures for device resets, data wiping, and secure handling of returns or RMAs.
• Report any suspected data breach or loss immediately.

Compensation and Benefits

• Pay range: $17.25 per hour, based on experience and location.

Reasonable Accommodation

WSA Distributing, Inc. will provide reasonable accommodation to qualified individuals with disabilities to perform the essential functions of the job. Requests may be made to Human Resources.

Employment Relationship

This job description describes the general nature and level of work. It is not a contract and does not list all duties. Employment is at will and may be ended by either party at any time, with or without notice, subject to applicable law.