Director, Learning Experience (Learning and Organization Development)

Job Title Director, Learning Experience (Learning and Organization Development) Role Overview As the Director of Learning Experience, you will be responsible for designing, implementing, and evaluating the Talent Roadmap for the organization, aligned with the company’s objectives. Your work will support the development of all leaders within the business, improving organizational effectiveness and employee performance. Responsibilities Lead the design, delivery, and evaluation of learning programs, including leadership development, technical skills training, and onboarding initiatives. Partner with functional stakeholders to identify and prioritize learning needs and gaps aligned with business needs, while cultivating a culture of learning. Provide guidance and support to aspiring leaders, facilitate leadership workshops or seminars, and stay updated on industry trends in leadership development practices. Deliver engaging and interactive training sessions, workshops, and learning events to diverse audiences, ensuring content relevance, participant engagement, and knowledge retention. Coach and develop a team of L&OD professionals, providing guidance, feedback and opportunities for professional growth. Develop learning strategies that are clearly aligned to and support business objectives. Design solutions that are relevant, prioritized, and aligned to talent needs. Conceptualize and develop content catering to audiences from different functions. Ensure that the L&OD curriculum is tracked and maintained in the Learning Management System. Establish metrics and analytics to measure the impact and effectiveness of learning initiatives, using data-driven insights for continuous improvement. Stay abreast of emerging trends and developments in L&OD, recommending and implementing enhancements to programs and processes. Identify gaps and recommend scalable learning solutions to improve learner retention, job performance, and overall employee experience. Design, develop and implement the global learning & development strategy and solutions, from TNA to design & delivery to impact analysis as per business needs. Manage the maintenance and execution of performance and talent management processes linked to operational and program efficiencies and effectiveness. Provide guidance on performance management, career development and individual learning plans. Manage the L&OD budget, resources, and vendor relationships to optimize ROI and quality of services. Qualifications 15+ years of global L&OD experience, including learning design and delivery, stakeholder management, and managing learning at a global scale. Experience delivering learning solutions for LATAM, USA, and APAC regions. Master’s degree in HR, Organizational Development, Business Administration, or a related field. MBA in HR or related fields is advantageous. Learning design and delivery certifications, coaching or psychometric certifications are a plus. Proven ability to manage global stakeholders and lead cross‑functional initiatives. Required Skills & Abilities Excellent presentation, interpersonal and influencing skills. Ability to coach, mentor, consult, and partner with peers and other functional leads. Learning design and delivery skills with deep understanding of proven and latest L&OD methods and best practices. Exceptional verbal and written communication skills. Proficiency in Microsoft Office and Learning Management System tools. Other Skills Strong decision‑making skills based on logic and data. Ability to foster a positive and productive work environment, lead, build teams, and motivate staff. Strong organizational and interpersonal management skills. Effective time‑management and prioritization. Self‑motivated with keen attention to detail. Location & Compensation Location: Phoenix or Detroit, United States. Salary: $160,000 per year (base salary range). Benefits & Additional Compensation Variable Pay: Eligible for an annual performance bonus based on individual and company performance. Medical, dental, and vision insurance. 401(k) with company match. Paid time off including vacation, sick leave, and holidays. DEI & EEO TaskUs is an equal‑opportunity workplace and affirmative action employer. We welcome applicants from all backgrounds and cultures. We are committed to providing equal access to opportunities and reasonable accommodations throughout the hiring process. What We Offer We prioritize employee well‑being with competitive salaries, comprehensive benefits, and a culture focused on continuous motion and innovation. Internal mobility and professional growth are actively encouraged across all career stages. #J-18808-Ljbffr TaskUs USA LLC