Human Resources Generalist

2025 BBB Job Description - Human Resources Generalist (1).docx

BETTER BUSINESS BUREAU


Serving Greater Missouri & Southern Illinois


Job Description


JOB TITLE


Human Resources Generalist


JOB CLASSIFICATION


Exempt


DEPARTMENT


Administration


REPORTS TO


President & CEO


MANAGES


NA


POSITION SUMMARY


Responsible for all aspects of human resources management, including recruitment, onboarding, staff development, performance management, compliance, employee engagement and wellness. The HR Generalist serves as a trusted advisor to leadership, oversees HR systems and processes, and drives initiatives that enhance employee well-being, strengthen organizational effectiveness, and support long-term talent planning.


Updated by


Rebecca Phoenix


Date


8/11/25


Primary duties and responsibilities:

• Overseerecruitment,selection, and onboardingprocesses.
  • Manage recruitmentandselectionand onboarding processes through ADP.
  • Train and coach leaders in talentacquisitionbest practices.
  • Conduct new hire orientation & work with supervisorsto create new hire trainingschedule.
• Leadstaff development, training, and performance management initiatives.
  • Coordinate use of learning management platforms.
  • Administer Clifton Strengths assessment; provide 1-1 and team coaching andmaintainteam document.
  • Lead ongoing leadershipand emergingleadersdevelopment
  • Ensure staff complete development plans and discuss with supervisors
• Refineand implementsuccession planningstrategies.
• Maintain and ensure compliance withHR policiesandstaff records.
• Monitor and improveemployee safety protocols.
  • Annually reviewwith leadersand updatethecybersecurity/disaster recovery plan.
• Conduct and analyzeexit interviewsfor organizational improvement.
• Maintain andcoordinateupdates fortheEmployee Handbook.
• ManageHR systemsto streamline administrative processes.
  • ADP, Nectar,Organimi,Calendly, monday.com
• Coordinate employeebenefits.
• Leadwellnessinitiatives.
• Foster positiveemployee relations;investigateandresolve workplace concerns.
• Work with BBB leaders in developing an effective organizationalculture.
• Execute and fulfill assignments outlined in theannual strategic plan.
• Assistwith other projects as needed by the executive team.

Experience, skills and abilities:

• Communicates clearly with strong written and verbal skills
• Demonstrates determination, integrity, empathy, perseverance, and patience
• Thinks creatively with a focus on achieving results
• Analyzes information with sharp attention to detail
• Leads with confidence while remaining approachable and supportive
• Collaborates effectively and builds strong relationships
• Takes initiative and works with minimal supervision
• Manages projects efficiently and meets deadlines
• Learns and applies new technologies quickly
• Solves problems with an ethical and thoughtful approach
• Performs efficiently in both remote and office environments
• Working knowledge of AP Style preferred
• Uses Microsoft Office Suite with proficiency
• Navigates or learns project management software with ease
• Bachelor's degree and HR certification preferred

The statements above reflect the primary responsibilities and duties of this position but are not an exhaustive list of all work requirements.