System Administrator - CLM

The System Administrator - CLM will play a critical role in managing, customizing, and optimizing Icertis contract management and CRM technologies. This individual will be responsible for ensuring that the Icertis platform operate efficiently and securely to support QTS's business needs. Responsibilities include utilizing workflow automation and custom integrations to develop tailored solutions that address specific business requests and requirements. The position requires the ability to transform the existing contract management environments into robust business platforms as additional functionality is deployed.

RESPONSIBILITIES, other duties may be assigned.

• Manage and maintain Icertis configurations and security roles

• Collaborate with Product and Business Analyst teams on backlog refinement and solutions

• Customize and optimize Icertis contract management and CRM technologies to meet business needs

• Utilize workflow automation and custom integrations to develop tailored solutions for specific business requirements

• Ensure the efficient and secure operation of the Icertis platform in alignment with QTS's objectives

• Transform contract management environments into robust business platforms as new functionality is deployed

? BASIC QUALIFICATIONS

• Bachelor's degree in computer science or other related field; specialized training, or equivalent professional experience

• Three or more years of direct administration experience in a CLM solution, preferably Icertis

• Knowledge of CLM best practices and ongoing knowledge of latest features

PREFERRED QUALIFICATIONS

• Icertis Certification

• Agile knowledge

KNOWLEDGE, SKILLS AND ABILITIES

• Exhibit excellent interpersonal skills with all levels of the organization.

• Use organizational skills to determine prioritization and appropriate multitasking.

• Proven experience in SharePoint and OneDrive administration

• Strong knowledge of Office 365 services and integration capabilities

• Perform necessary and timely follow-up, escalating appropriately if necessary.

• Excellent writing skills for generating clear, concise documentation and communications.

• Strong analytical capabilities coupled with business acumen needed to proactively solve problems facing the organization.

• Ability to work independently, with supervision, on projects of varying complexity

• Actively invests in growing yourself and others to build the talent and capabilities required for sustained success.

TOTAL REWARDS

This role is also eligible for a competitive bene?ts package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; ?exible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company bene?ts.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

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Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted (

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to View email address on click.appcast.io and let us know the nature of your request and your contact information.

It's exhilarating to find yourself at a pivotal moment in history- and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today's dynamic digital transformation. Our world-class data centers empower our customers' most strategic growth initiatives, positioning us as a global leader in digital infrastructure.

As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.

At QTS, we are Powered by People . Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we're achieving remarkable things and shaping the future of digital infrastructure.

And we'd like to invite you to join us.

In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting

• Every employee is bonus or commission eligible

• Generous PTO, Paid Volunteer Days Plus Floating Holidays

• Stock Purchase Plan (SPP)

• 11 paid Holidays Annually/Holiday compensation when worked

• Pet and Legal Insurance

• Q-Rest Sabbatical Program

• Q-Anniversary Service Award Program

• Parental Leave for primary and secondary caregivers

• Military Benefits Package

• QTS Charitable Matching Gift Program

• QTS Scholarship for Employee Dependents

• QTS Crisis Fund

• Wellness Program

• Tuition Reimbursement Program