Veterinary Receptionist/ Client Service Representative

Veterinary Receptionist/Client Service Representative

Tualatin Animal Clinic is seeking an outgoing Veterinary Receptionist/Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18-20 per hour, for each hour worked
• This is a full-time position, with a 5/8 schedule and availability needed Monday-Saturday.

Full-time benefits package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team

About us:

Tualatin Animal Clinic in Tualatin, Oregon, is dedicated to providing compassionate, friendly veterinary care for pets. Their five-doctor, experienced team offers a wide range of services, including preventive care, diagnostics, surgery, and dentistry, all tailored to meet the individual needs of each furry companion. With a focus on promoting the health and well-being of pets, Tualatin Animal Clinic strives to build lasting relationships with pet owners while ensuring the highest standard of care for their beloved animals.