CARE Coordinator

About The Gatehouse The Gatehouse is a Christian 501c3 founded in 2015 to give a hand up to women and children overcoming crisis, so they are empowered to become permanently self-sustainable. The Gatehouse Program allows families to achieve the dignity of earned success through a career-based income, financial stability and the skills to manage their emotional, spiritual and physical health. Learn more at gatehousedfw.org. Position Summary The CARE Program Coordinator oversees community partnerships and coordinates individualized services for Gatehouse families. This position serves as a central point of coordination between Gatehouse clients, external partners and community organizations. Guided by the CARE framework—Compassion, Access, Resources, and Enrichment—the coordinator helps facilitate referrals, monitor partner service usage, and strengthen relationships with community partners to ensure that each Gatehouse family has access to supplemental support services as they achieve their career, education, and financial goals. The ideal candidate is compassionate, organized, resourceful, and relationship-oriented, with a strong commitment to empowering women, supporting children, and helping families overcome barriers to long-term self-sustainability. Job Duties External Partner Referrals Maintain an up-to-date directory of approved partner organizations, available services, eligibility requirements, and referral procedures. Identify appropriate partnered services based on client needs and established program guidelines. Submit referrals and coordinate initial connections between clients and partner organizations. Communicate referral details, next steps, and relevant requirements to clients. Follow established procedures for obtaining client consent before sharing information with external partners. Inform the CARE Manager and Program Manager when a client's needs fall outside available partnerships or established referral procedures. Client Communication and Partner Coordination Serve as the primary point of contact for clients regarding services accessed through external partner organizations. Respond to client questions about referrals, appointments, partner contacts, service availability, and referral status. Communicate with partner organizations regarding referral receipt, service access, utilization, and follow-up, consistent with client consent and applicable confidentiality requirements. Help resolve administrative communication issues related to external partner referrals and service coordination. Direct clients to the appropriate partner organization for questions about service delivery, professional advice, eligibility decisions, or matters outside the coordinator's responsibilities. Maintain professional, timely, and respectful communication with clients and partner representatives. Service Utilization Tracking and Reporting Maintain an accurate record of client referrals made to external partners and the status of each referral. Track service utilization, including whether clients accessed referred services, when information is available and appropriately authorized. Document completed connections, declined referrals, unsuccessful connections, and outstanding follow-up needs. Maintain records of partner service usage to support Program monitoring, planning, and reporting objectives. Prepare periodic reports for Gatehouse leadership summarizing referral activity, service utilization, and trends in client needs. Protect confidential client information and follow organizational data management and recordkeeping procedures. Partner Directory and Communication Maintenance Maintain current contact information and referral procedures for all approved partner organizations. Communicate with partner contacts when service availability, eligibility criteria, or referral procedures change. Share relevant updates with CARE Manager and Gatehouse Program staff. Identify recurring referral barriers or gaps in partner services and report them to the CARE Manager. Other Collect, organize, and report Programs data to support performance tracking, grant reporting, and organizational decision-making. Maintain Programs supplemental records, spreadsheets, databases, and administrative documentation to ensure accurate and timely reporting. Reconcile Programs credit card transactions by collecting receipts, verifying expense documentation, assigning appropriate expense categories, and identifying discrepancies for resolution. Coordinate CARE-related purchasing, including supply orders, purchase documentation, and tracking expenses against approved budgets. Provide general Programs administrative support, including maintaining files, preparing reports, monitoring deadlines, and assisting with operational tasks as assigned. Performs other duties as assigned for the job function. Qualifications Required qualifications Bachelor’s degree in related field required. 3+ years’ experience in related field required. Experience in administrative coordination, client services, referral management, customer service, or community-based programs; equivalent relevant experience may be considered. Strong organizational, communication, and follow-up skills. Ability to maintain accurate records and track multiple referrals. Professional and compassionate communication with women, children, families, and community partners. Ability to maintain confidentiality and follow established procedures for handling client information. Proficiency with Microsoft Office software, spreadsheets, databases, and electronic recordkeeping. Reinforce the mission and Christian foundation of The Gatehouse by modeling and integrating Biblical principles and Christian philosophy throughout all activities and interactions related to this position. Ability to maintain a flexible schedule, including evenings, to meet client scheduling needs. Preferred qualifications Experience working with nonprofit organizations or community service providers. Familiarity with referral networks and community resources. Experience tracking service utilization and preparing reports. Experience communicating with multiple external organizations. Physical Requirements and/or Working Conditions Must safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards Must maintain regular, punctual attendance consistent with the ADA and other federal, state, and local standards Must be able to sit at a desk and work on a computer for prolonged periods Must have the flexibility to bend, crouch, walk, kneel, and sit for prolonged periods Must have manual dexterity for typing, writing, standing, and reaching Must be able to utilize hand and finger dexterity Must be able to stand and walk for prolonged periods Must have the acuity to read information from computer screens, forms, and other printed materials and information Must be able to lift and move objects and equipment up to 20 pounds Must be able to work evening or weekend hours and respond to emergency calls as needed. #J-18808-Ljbffr The Gatehouse