Financial Care Coordinator

Praesum Healthcare Position Title: Financial Care Coordinator Founded in 2003, Praesum Healthcare provides administrative services for healthcare providers in key geographical locations throughout the Northeast, mid-Atlantic, and Southeast regions. Praesum is an established leader in the healthcare industry. With a solid, growth-focused business model, strong finances, and expert management team, Praesum will continue to grow in the years to come. Praesum currently provides services to behavioral health facilities providing all levels of care from inpatient psychiatric and substance abuse detoxification, through SUD and mental health outpatient clinics. Why Join Us Join a mission-driven organization dedicated to supporting individuals on their path to recovery. As a Financial Care Coordinator, you will play a vital role in helping clients access and sustain the care they need while navigating financial responsibilities with dignity and support. Financial Care Coordinator Job description The Financial Care Coordinator is responsible for working directly with current clients and their families to address and resolve patient financial responsibility. This role plays a critical part in ensuring transparency, compassion, and accountability in financial discussions, while supporting clients through payment solutions that align with their individual circumstances. Financial Care Coordinator Duties/Responsibilities Engage with current clients to review and explain financial obligations related to treatment services Proactively collect payments toward outstanding patient balances Establish and manage structured payment plans based on client needs and organizational guidelines Communicate regularly with clients and families regarding account status, payment expectations, and available options Collaborate with families and external resources to identify and secure additional funding sources when applicable Maintain accurate and up-to-date documentation of all financial interactions and agreements in the system Ensure compliance with all company policies, as well as state and federal regulations related to billing and collections Partner with admissions, clinical, and administrative teams to provide a seamless client experience Address billing questions, disputes, or concerns with professionalism and empathy Financial Care Coordinator Requirements High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred 2+ years of experience in healthcare billing, collections, or financial counseling preferred Strong communication and interpersonal skills, with the ability to handle sensitive financial conversations Experience working with patients and families in a healthcare or behavioral health setting is a plus Ability to balance compassion with accountability in financial discussions Proficiency in Microsoft Office and electronic health record (EHR) systems Strong organizational skills and attention to detail Empathy and professionalism in client interactions Problem-solving and negotiation skills Financial literacy and understanding of payment structures Ability to manage multiple accounts and priorities effectively Financial Care Coordinator Schedule Full Time Benefits Insurance: Medical, Dental, Vision, and STD options Medical FSA and Dependent Care Account 401k with company match up to 5% Accrued Paid Time Off (PTO) Education reimbursement Career Advancement Opportunities * This job does NOT sponsor visas and we are unable to consider out of country applicants * If you are interested in this opportunity or know someone that you respect who would be a good fit for this position, please email: Ray Davis - View email address on click.appcast.io Talent Acquisition Manager #J-18808-Ljbffr Praesum Healthcare