General and Operations Manager

Job Description

Job Description

Advancing Educational Justice for Refugee and Immigrant Youth

Georgia Fugees Academy Charter School (GFACS)

is collecting applications for a  General and Operations Manager serving 6th-12th Grade

who possess an unwavering commitment to the Fugees Family, Inc. mission and the willingness to go above & beyond to meet the needs of students, families, and staff.  

Reporting to the School Leader, this is a 10-month, exempt position. Our program begins with middle-school-level; however, our instructional scope begins with Kindergarten-level material. Most Fugees Academy students begin middle school performing well below grade level.

Key Responsibilities

• Direct and coordinate daily business operations across departments or work units.

• Develop, implement, and evaluate operational policies, procedures, and goals.

• Monitor organizational performance and identify areas for improvement.

• Manage staff, including hiring, training, scheduling, supervising, and evaluating performance.

• Communicate organizational goals, expectations, and procedures clearly to employees and stakeholders.

• Analyze reports, budgets, performance data, and operational information to support decision-making.

• Identify operational problems or risks and develop appropriate solutions.

• Coordinate activities between departments to ensure efficient workflow and resource use.

• Oversee budgets, financial reports, purchasing, inventory, or other business resources as assigned.

• Ensure compliance with company policies, safety standards, regulations, and applicable laws.

• Lead meetings, prepare written reports, and present information to leadership, staff, clients, or partners.

• Support strategic planning and help implement organizational initiatives.

• Develop creative solutions to improve productivity, service quality, and organizational effectiveness.

Employee Expectations

• Excellent command of the English language with a passion for supporting expressive language in non-native speakers

• A strong sense of loving accountability and individual and collective responsibility 

• Believe that all students are capable of academic achievement

• Commit to building deep, authentic relationships with students and families

• Duties and expectations are carried out in a positive, productive, accurate, and punctual/on-time manner

• Be receptive to coaching, mentoring, feedback, and performance evaluations for purposes of professional growth and development

Required Qualifications

• Bachelor’s degree in business administration, management, operations, or a related field preferred.

• Several years of experience in operations, management, supervision, or a related leadership role.

• Strong interpersonal, leadership, organizational, and decision-making skills.

• Ability to analyze data, solve problems, and manage multiple priorities.

• Proficiency with business software, reporting tools, scheduling systems, or productivity platforms.

• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience managing budgets, staff, vendors, or multi-department operations.

• •Experience developing policies, improving processes, or leading organizational change.

• Knowledge of industry-specific regulations, compliance standards, or performance metrics.

• Demonstrated ability to lead teams and improve operational efficiency.

Performance Expectations

A successful General and Operations Manager will:

• Improve operational efficiency and productivity.

• Maintain clear communication across teams.

• Support employee performance and development.

• Ensure organizational goals are met on time and within budget.

• Identify and resolve operational challenges proactively.

• Promote a professional, compliant, and productive work environment.

Who We Are / Our Purpose

Based in Atlanta, Georgia, Georgia Fugees Academy Charter School (Fugees Academy), is on a mission to advance educational justice for refugee students and English Language Learners. Our school model addresses a pressing need not currently met by traditional public education systems – the education of newcomer (refugee and immigrant) students in an environment where their unique identities and needs are welcomed and understood. 

Our Approach / Design Principles

Built around the values, structures, and shared experience of soccer, the Fugees approach is defined by a unifying commitment to working together as a team. On and off the field, Fugees teammates support each other to address challenges, take collective and individual responsibility and realize success together. These Design Principles are reflected in every aspect of our school model.

Relationships : Fugees is an intentionally small and nurturing environment in order to build deep community and relationships. All students are known on a personal level by teachers, staff, leadership, and other students.

Mind, Body, Character : Expression, movement, and the visual and performing arts are as important as academics to overall growth and development. Social-emotional learning, character and student well-being are seen as essential to success on and off the field.

Personalization : Despite being part of a larger team, students and families are given exactly what they need as individuals, whether those needs are academic, social, emotional, or wrap-around services.

Multicultural Identity Development and Celebration : Fugees believes that students can honor and own their identities while also acclimating to U.S. society. The school recognizes and celebrates each student’s and family’s backgrounds and cultures and recognizes diversity as an asset. 

Loving Accountability : Fugees expects that all students can succeed at high levels both academically and behaviorally and students are lovingly held accountable to these expectations through a balance of frequent feedback, authentic consequences and multiple opportunities for success.

Collective and Individual Responsibility : Students and adults take on increasing levels of responsibility both for themselves and for the larger community. This gradual release of responsibility is designed to support every member of the school in developing leadership and life skills.

More About Us!

Fugees Academy, part of the non-profit organization, Fugees Family, Inc., is a tuition-free, community-based, public charter school designed to meet the needs of new American students through English language acquisition and foundational skill study, culturally relevant curriculum and wraparound supports, restorative practices, arts programming, and soccer participation. Every student works as a team member on and off the field to bridge significant gaps in formal schools to graduate on time. We blend creative teaching with academic fundamentals, interwoven with leadership and character building. The Fugees Instructional Model is trauma-aware and is designed to meet students where they are, focusing on the foundational skills that are often lacking in children whose schooling has been nonexistent or interrupted.

Salary is Based on Years of Direct K-12 Experience and Degree Held

Benefits

We are proud to offer a comprehensive benefits package, which includes the following: 

• Benefits provided through the State of Georgia’s State Health Benefit Plan

• Specific medical, dental, and vision plans covered 100% for employees and 50% for eligible dependents

• Generous employer contribution towards the employee’s retirement plan as part of the Teachers Retirement System of Georgia

• Paid holidays and days off 

• Paid family leave and backup care reimbursement

• Working for a mission-driven organization doing impactful work 

• A fun, collaborative, and balanced culture 

Equal Opportunity Employer

Fugees Family, Inc. and Georgia Fugees Academy Charter School are equal opportunity employers, dedicated to building a culturally diverse staff committed to working in a multicultural environment and strongly encouraging applications from those with refugee and/or immigrant backgrounds.

Perseverance | Respect | Integrity | Dedication | Excellence

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