Operations Specialist

Operations SpecialistKnoxville, TN - Knoxville, TN 37932OverviewSalary Range $15.00 - $15.00 Hourly Position Type Full Time Education Level Not Specified Travel Percentage None Category RetailDescriptionOperations SpecialistRange USA is the nation's largest operator of indoor shooting ranges — a friendly and safe place to shop, shoot, and learn. We're committed to making every visit easy, welcoming, and memorable, and we believe every member of our team plays a direct role in that. We're growing nationwide, and we want the right people with us. At Range USA, your work has real impact.Position detailsPosition title - Operations SpecialistReports to - Assistant Store LeaderClassification - Full-Time / Non-Exempt / HourlyPosition overviewThe Store Operations Specialist plays a critical role in supporting store performance through execution of inventory management, compliance, and operational processes. This role ensures product availability, pricing accuracy, and adherence to all federal, state, and local firearm regulations, while maintaining organized and efficient backroom and administrative operations. Working closely with store leadership, this position drives operational excellence across receiving, inventory control, compliance tracking, and customer order fulfillment.Core values alignment:Curious — ask questions, find and solve problemsPassionate — care deeply about the brand, team, and customersDo it Right — take pride in accuracy and credibilityService — put others above ourselvesKey responsibilitiesInventory & Merchandising Execution:Support store sales by maintaining visual standards in the store, to include merchandise presentation, pricing, promotions, and signage.Maintain visual and merchandising standards across the sales floorConduct inventory counts, cycle counts, and audits to ensure accuracyMonitor and resolve out-of-stock conditions and inventory discrepanciesReceiving & Inventory Control:Receive and process all incoming inventory, including firearms, transfers, and e-commerce orders, in a timely and accurate mannerMaintain a clean, organized, and audit-ready receiving areaProcess inventory adjustments and goods issues to ensure proper system accuracyExecute weekly and monthly reporting, including negative inventory and margin reportsCompliance & Regulatory Support:Support compliance with all ATF, OSHA, and internal safety policies and proceduresPerform compliance checks including 4473 form reviews, bound book management, for documentation accuracy and compliance trackerAssist with audits, corrections, and required customer follow-upCustomer Order & Service Support:Manage e-commerce orders and layaways, ensuring timely processing and customer communicationSupport firearm service and repair programs, including tracking, parts coordination, and follow-upEnsure all customer transactions related to layaway and ecommerce are completed timelyOperational Support:Partner with leadership to maintain appropriate supply levels (targets, PPE, office supplies, ATF forms)Conduct case audits to ensure proper representation of in-stock firearmsSupport overall store operations to ensure a safe, compliant, and high-performing environmentDesired skills & experienceHigh School Diploma or equivalent preferred2+ years of retail, inventory, or operations experience (specialty retail preferred)Working knowledge of inventory systems and POS platformsProficiency in Microsoft Office (Word, Excel, Outlook)Strong attention to detail with a focus on accuracy and complianceEffective communication and organizational skillsAbility to work a flexible schedule, including nights, weekends, and holidaysEmployee benefitsMedical, Dental, and Vision health insuranceUnlimited Shooting – Free ClassesIndustry-leading online and in-store discountsManufacturer rewards and points programNo firearm experience needed — we offer paid training