Dispatcher

About the job Dispatcher


Work Location: Plano, TX 75075

• Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order)
• Manage relationships with selected drayage carriers and make urgent communication in case of emergency
• Search plan B drayage carriers in case of lack of capacities
• Share with daily container delivery schedules with drayage carriers
• Analyze, create, edit, track and trace select LSPs such as drayage carriers, rail companies, rail terminals
• Monitor and drive improvement to customer service goals including on-time delivery, product lead-times, and request-for-quote responsiveness
• In case to use pre-pull yard, find the best solutions in time
• Report monthly on Key Performance Indicators (KPI's) for drayage deliveries
• Checking the delivery status and share with customers
• Document corrective actions and improvement plans properly, and verify plan's effectiveness.
• Perform ad-hoc reporting, as required.
• Perform other job related duties as required

• Bachelor's degree or equivalent exp
• Min 2 Years of Relevant Experience
• Strong understanding of international transportation (especially ocean shipping) / freight forwarding industry
• Excellent project and people management skills
• Experience in establishing a transport plan that can optimize loading rate, transport time and logistics cost
• Ability to manage within goals by considering in time, budget and business objectives
• Analytical/focused/data-driven coupled with creative problem solving
• Strong cross-functional teamwork, collaboration, interpersonal, with excellent written and verbal skills.
• Advanced proficiency in MS Office Suite and other applications
• Prioritization skill, able to shift focus to urgent issues while not falling behind on other duties
• Ability to travel up to 20% in domestic and international