Event Technician, Audio Visual - InterContinental Boston by IHG

Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation: Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service: Strives to exceed expectations and needs of internal and external customers; maintains positive relationships with all clients through effective communication; meets with guests on site to ensure needs are met and equipment setup works properly; monitors events and checks on customers throughout the day; understands and fosters the hotel/client relationship. Technical Ability: Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues; handles equipment challenges and changes in a timely and professional manner. Systems Knowledge: Understands company processes, follows procedures, and completes systems entry and paperwork accurately; uses the equipment sheets to determine the equipment scheduled for set up and for strike; interacts with other staff and outside vendors for equipment; increases revenue by utilizing floor up‑selling techniques; works with clients to finalize invoices; completes order entries in Navigator, as needed. Job Qualifications High School Diploma required. Associate’s degree is preferred. External applicants must meet/validate and achieve/complete all training and certifications required for this position within 60 days of start date. Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. 1 year of customer service or hospitality experience is preferred. 1 year of audio‑visual experience or equivalent in an educational environment is preferred. A valid driver’s license is required for team members that may operate Company vehicles. Additional DOT requirements may need to be met if applicable. Must be able to lift 50 lbs. Competencies Deliver World Class Service – Hospitality, Ownership Do The Right Thing – Instills Trust, Safety Conscious Drive Results – Action Oriented See The Big Picture – Tech Savvy Value People – Communicates Effectively Physical Requirements Sitting: 2‑3 Hours Standing: 4‑5 Hours Walking: 4‑5 Hours Stooping: 2‑3 Hours Crawling: 2‑3 Hours Kneeling: 2‑3 Hours Bending: 2‑3 Hours Reaching (above your head): 2‑3 Hours Climbing: 0‑1 Hours Grasping: 4‑5 Hours Lifting 0‑15 lbs: Continuously Lifting 16‑50 lbs: Frequently Lifting 51‑100 lbs: Occasionally Lifting >100 lbs: Occasionally Carrying 0‑15 lbs: Continuously Carrying 16‑50 lbs: Frequently Carrying 51‑100 lbs: Occasionally Carrying >100 lbs: Never Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: Frequently Hearing: Continuously Pushing/Pulling 0‑15 lbs: Continuously Pushing/Pulling 16‑50 lbs: Frequently Pushing/Pulling 51‑100 lbs: Frequently Pushing/Pulling >100 lbs: Occasionally Work Environment Hotel/Convention center setting with moderate exposure to outdoor temperatures, dirt, sand and/or dust. Conditions vary from moderately quiet to noisy volumes. Use of high-end audio‑visual equipment and electrical components with exposure to heights via lifts and ladders. Potential work at multiple hotel locations and irregular hours including on‑call days, evenings, weekends and holidays. Adherence to appearance guidelines as defined by Encore. Hourly Pay Range $17.06 – $22.18 All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. #J-18808-Ljbffr Encore