Service & Delivery Technician III (Hybrid)

Service & Delivery Technician III (Hybrid) About the company Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community. Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants. Placing a premium on adaptability, safety and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time. A one-size-fits-all approach does not apply to everyone, and teams are empowered to make decisions best for them. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. What you will be doing As a Hybrid Service & Delivery Technician III, you will be supporting our retail stores in and around the cities of Oceanside and San Clemente, CA. Our Hybrid Service & Delivery Technician III will repair devices such as Self-Checkout’s, counter scales, check stand scales, point-of sale printers, Lexmark printers, iPads, eCommerce picking devices and desktops/laptops. Our Hybrid Service & Delivery Technician III will also assist with deploying new & replacement hardware into the field. In this role, you will visit our retail stores and backstage facilities to address any open IT issues that need on-site assistance, as well as support these facilities remotely where possible. There will be times when you will need to support stores further, which at times will require overnight stays. You will also be helping with projects ranging from our quarterly IT deployments to remodels that require IT components to get updated and/or re-installed. Role includes up to 75% travel Main responsibilities * Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices. * Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment. * Installation of new hardware and software components which include but not limited to desktops, iPads, servers, UPS battery backup’s, self-checkout’s, printers, scanner scales, counter scales, and network equipment.

• Provide network and remote connectivity (hardware/software) support.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Interface with all Corporate IT groups for on-site support and technology

resolutions.

• Adhere to repair standards and service levels established.
• Travel will be required to store locations for installations, at times

requiring overnight stays. * Installation schedules can vary by deployment, including some which occur overnight. What we are searching for We believe the successful candidate has these qualifications and experience: * High school graduate, AA/AS/BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred. * Information Technology project implementation exposure with 5+ years’ technical systems and 2+ years of technical support experience preferred.

• 2+ years’ retail business experience preferred.
• 2+ years’ experience with retail store systems, technology systems and

hardware preferred. * 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred. * Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations). * Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding. * Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.

• iOS and Android knowledge.
• Self-checkout experience is preferred.
• Demonstrated ability to follow written/verbal instructions, define problems,

collect data, establish facts, and draw valid conclusions. * Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization. * Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.

• Understanding of how hardware/software systems inter-relate.
• Must be able to lift up to 50 pounds of equipment, some twisting and turning

with equipment installs.

• Must have a good, safe driving record. Must have a vehicle.
• Solid mechanical skills.
• Flexibility to work a variety of shifts, day, evening and overnight in a 24/7

on call support capacity. * Strong sense of urgency, business ethics, dependability and follow through. What is it like at Albertsons? Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are. A copy of the full job description can be made available to you. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at View phone number on click.appcast.io(option #4). Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on criteria such as location, experience, and qualifications. Candidates with unique qualifications may be considered for compensation above this range. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation Pay or Flexible Time Off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401k eligibility). [If applicable:] Associates in this position may be eligible for a quarterly bonus.