Customer Support Specialist

Customer Support Specialist – Buffalo Grove, IL

$60,000 - $75,000 + Full Benefits

About the Company

We are an established aerospace and precision manufacturing company that has been around for over 50 years. We specialize in highly engineered products and technical solutions for customers across a range of industries. Our business is built on quality, precision, and reliable customer service, with a strong focus on delivering products that meet demanding industry standards.

Position Overview

The Customer Support Specialist will play an important role in supporting daily sales operations, processing customer orders, maintaining accurate records, and coordinating with internal teams to ensure orders move efficiently through the business. This position is ideal for someone who enjoys working in a technical environment, is comfortable navigating SAP, and can manage multiple priorities while providing dependable support to the sales department.

Key Responsibilities

Sales & Order Management

• Enter, process, and maintain customer sales orders in SAP, ensuring accuracy and timely processing.
• Review orders for pricing, quantities, product specifications, and delivery requirements.
• Process order changes, cancellations, and updates while keeping sales representatives informed.
• Assist with preparing quotes, purchase orders, order confirmations, and other sales documentation.
• Track open orders and follow up on outstanding items to ensure timely fulfillment.

Customer & Sales Support

• Provide day-to-day support to the sales team, helping manage customer requests and account-related activities.
• Respond to customer inquiries regarding order status, product availability, pricing, and delivery timelines.
• Maintain accurate customer information, sales records, and order documentation.
• Communicate order updates, delays, and potential issues to the appropriate sales representatives and customers.
• Assist with resolving order discrepancies and customer service issues.

Cross-Functional Coordination

• Work closely with manufacturing, production planning, inventory, shipping, and distribution teams to coordinate order fulfillment.
• Monitor order progress and communicate potential delays or supply issues.
• Coordinate with internal departments to confirm product availability, lead times, and shipment schedules.
• Help resolve discrepancies involving orders, inventory, pricing, and shipping documentation.
• Maintain accurate SAP records to support efficient order processing and reporting.

Administrative & Operational Support

• Maintain organized sales documentation, customer records, and order files.
• Generate order reports and assist with tracking sales activity and order status.
• Support internal processes related to customer accounts, order management, and sales operations.
• Identify opportunities to improve order accuracy, communication, and overall workflow efficiency.

Qualifications

• 1 year of experience in sales support, sales coordination, order management, or sales administration.
• Hands-on SAP experience is required, including processing sales orders in a manufacturing or distribution environment required.
• Experience supporting a sales department and coordinating with internal teams.
• Understanding order fulfillment, inventory, shipping, and delivery processes.
• Strong attention to detail and organizational skills.
• Excellent communication and problem-solving abilities.
• Ability to manage multiple orders and priorities in a fast-paced environment.
• Aerospace, industrial, technical manufacturing, or engineered products experience is preferred.

Corporate Resources has been hired by our client to recruit for this open position and any/all other positions as requested and posted.