Clinical Complaint Specialist

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Masimo one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

Masimo is a global medical technology company that develops and produces a wide array of industry-leading monitoring technologies including non-invasive measurements sensors patient monitors and automation and connectivity solutions. Our mission is Masimo innovations empower clinicians to transform patient care. When you join our team youll be part of a culture thats driven by passion challenging the status quo and making an impact in the lives of others.

Learn about the Danaher Business System which makes everything possible.

The Clinical Complaint Specialist is responsible for the clinical assessment evaluation and processing of medical device complaints in support of regulatory compliance and product safety activities. This role applies clinical expertise to evaluate complaint events assess potential patient impact determine regulatory reportability support investigations and ensure accurate complaint documentation.

This position reports to the Director Quality Customer Complaints and is part of the Quality Compliance team located in Irvine CA and will be an on-site role.

In this role you will have the opportunity to:

• Review evaluate and process medical device complaints in accordance with applicable regulations company procedures and quality system requirements.
• Perform clinical assessments of complaint events to determine severity potential patient impact and device-relatedness.
• Evaluate complaints for regulatory reportability including Medical Device Reporting (MDR) vigilance reporting and other applicable global adverse event reporting requirements.

The essential requirements of the job include:

• 3 years of clinical nursing or direct patient care experience.
• Registered Nurse (RN) Bachelor of Science in Nursing (BSN) or equivalent clinical degree.
• Ability to interpret medical records clinical documentation and adverse event information.

It would be a plus if you also possess previous experience in:

• Experience in the medical device biotechnology pharmaceutical diagnostics or healthcare industry.
• Experience with complaint handling adverse event reporting post-market surveillance or quality systems.
• Knowledge of FDA Medical Device Reporting requirements (21 CFR Part 803) complaint handling requirements (21 CFR Part 820) and applicable international vigilance regulations.

Masimo a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info .

The annual salary range for this role is$80000 - $100000. This is the range that we in good faith believe is the range ofpossible compensationfor this role at the time of this posting. This range may bemodifiedin the future.

This job is also eligible for bonus/incentive pay.

We offercomprehensivepackage of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of payis considered to bewages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Bonus / Incentive Pay

10% of annual base salary

This job is also eligible for bonus / incentive is the target earnings as % of base annual salary subject to objective eligibility criteria and performance conditions as set out in the applicable scheme terms and conditions.

This job is also eligible for a comprehensive package of benefits. Detailsregardingthese benefits will be provided separately.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law.

The U.S. EEO posters are available here.

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We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact:1- or .

Required Experience:

IC