IT Systems Administrator-Level 2 -#26-25345

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• Responsible for installing, configuring, and maintaining computing infrastructure, operating systems, and/or middleware products on all computer platforms, including mainframes, workstations, servers, and web servers, in support of 24x7 business processes.
• Evaluates, implements, and modifies operating system software parameters and/or product solutions for optimal performance.
• Identifies integration and other interface requirements for all supported products and platforms.
• Ensures cybersecurity measures, automation, and operational efficiency.
• Works with Active Directory, Clienture AD, VMware, AWS, DevOps, networking, and cloud-based infrastructure solutions.
• Ensures compliance with cybersecurity policies and industry regulations.

• Implements and maintains Active Directory, Clienture AD, VMware, and enterprise authentication services.
• Develops automation scripts using PowerShell, Python, or Bash for system administration.
• Manages IT security protocols, ensures compliance, and optimizes IT operations for performance and reliability.
• Work closely with application support teams, infrastructure teams, database administrators, business users, vendors, and site leadership to maintain system availability, resolve incidents, support planned activities, and improve operational reliability.
• Provide daily operational and technical support for NAMS and Asset Suite 9.
• Troubleshoot application, infrastructure, database connectivity, interface, printing, and user-access issues.
• Respond to incidents, service requests, and application alerts in accordance with established service-level expectations.
• Support system startups, shutdowns, failovers, switchovers, disaster recovery exercises, and planned maintenance activities.
• Assist with Asset Suite 9 and NAMS environment validation following upgrades, patching, server maintenance, database work, or datacenter activities.
• Coordinate issue resolution across application, infrastructure, database, cybersecurity, networking, and vendor support teams.
• Perform application health checks and identify potential availability or performance concerns.
• Support batch processing, interfaces, scheduled jobs, integrations, and data-transfer activities.
• Assist with user provisioning, access reviews, role assignments, and security-related support activities.
• Develop and maintain operational procedures, troubleshooting guides, support documentation, and knowledge articles.
• Participate in root-cause analysis and corrective-action activities for recurring or high-impact issues.
• Identify opportunities to automate manual processes using tools such as Ansible, PowerShell, or other approved automation platforms.
• Support testing and implementation of application enhancements, patches, configuration changes, and infrastructure upgrades.
• Maintain accurate records of incidents, changes, testing results, system configurations, and completed activities.
• Provide onsite support for other assigned technology, infrastructure, and operational tasks.
• Participate in an on-call or after-hours support rotation when required.
• Follow all applicable cybersecurity, change-management, regulatory, safety, and site-access requirements.

• 6-10 years of experience managing IT infrastructure, enterprise IT systems, and cloud-based solutions.

• Experience with cloud technologies (AWS, Clienture), virtualization, and DevOps methodologies preferred.

• Bachelor's degree in Computer Science, Information Technology, or a related field required.

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